IT Asset Management Team Lead

Position: IT Asset Management Team LeadLocation: Chicago, ILLength: Long-termInterview: 1st round is a Video Interview and 2nd round is an Onsite F2F Interview (Mandatory with no exceptions)Shift: Hybrid/Onsite (3-4days)

The following information provides an overview of the skills, qualities, and qualifications needed for this role.
Job Description:This role is responsible for overseeing IT asset lifecycle management, procurement operations, inventory control, and the development and maintenance of best practices that align with organizational objectives and industry standards. The IT Asset Management Team Lead serves as the primary administrator and steward of the HIS Configuration Management Database (CMDB), ensuring the accuracy, integrity, and effectiveness of asset and configuration data.Operating within a dynamic, fast-paced healthcare environment, this position must effectively manage multiple priorities, drive continuous process improvement, and adapt to evolving business and technology needs while providing guidance and support to team members and stakeholders.
Minimum Qualifications Bachelor’s Degree from an accredited college or universitySeven (7) years working in any of the following roles in an enterprise environment: IT Asset Management, Desktop, Network, Service Desk, Server, or Telecommunications supportThree (3) years of Asset Management or CMDB experienceTwo (2) years of leading one of the following teams in an enterprise environment: IT Asset Management, Desktop, or Service DeskPreferred Qualifications Bachelor’s degree or higher in Computer Science, Information Technology, Management Information Systems or other computer related fieldIAITAM: Certified IT Asset Manager (CITAM) CertificationHealthcare, Finance, or other highly regulated industry IT experienceNIST or CIS Framework audit experienceExperience managing enterprise asset inventories exceeding 5,000 assets and supporting multiple locations, departments, or business unitsITIL Foundation Certification
Knowledge, Skills, Abilities Comprehensive knowledge of IT Asset Management (ITAM), Configuration Management (CMDB), and IT Service Management (ITSM) principles, including asset lifecycle management, configuration management, software licensing, compliance, audits, and industry best practices.Demonstrated ability to develop, document, implement, and continuously improve policies, procedures, standards, workflows, and operational processes using methodologies such as Lean, Six Sigma, DMAIC, ITIL Continual Service Improvement (CSI), or similar frameworks.Strong analytical, organizational, critical-thinking, and problem-solving skills with the ability to conduct audits, identify process gaps, manage competing priorities, recommend corrective actions, and drive continuous improvement initiatives.Excellent verbal, written, interpersonal, and leadership skills with the ability to effectively communicate technical and non-technical information, build collaborative relationships, and work effectively with staff, leadership, vendors, auditors, and business stakeholders at all organizational levels. xzbcwsv Ability to develop and manage Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and management reporting while supporting operational performance, customer service objectives, and business goals in a fast-paced healthcare environment.
Responsibilities & Typical Duties Ensuring CMDB is accurate and updated regularlyEnsuring deliveries are shipped and receivedUpdating processes and procedures to effectively manage asset inventory via CMDB tools (e.g., FreshService, Device42, ServiceNow)Ensuring asset requests are being promptly responded to and customers receive timely status communicationDeveloping and maturing the asset life cycle management processProcuring assets based enterprise environment requirements including projectsEstablish working relationships with vendors, internal teams and business stakeholders
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