Customer support executive

We're Hiring | Insurance PIVC / Welcome & Renewal Calling Executive
Looking to build your career in the insurance industry? Join our team and be a part of delivering exceptional customer experiences!
Position:
Insurance PIVC / Welcome & Renewal Calling Executive
Experience:
1-2 Years
Key Responsibilities:
✅ Conduct welcome calls for newly issued insurance policies
✅ Assist customers with policy renewals and follow-ups
✅ Explain policy benefits, premium, tenure, and terms & conditions
✅ Resolve customer queries and coordinate with internal teams when required
✅ Maintain accurate CRM records and ensure compliance with company guidelines
✅ Deliver high-quality customer service while meeting productivity standards
What We're Looking For:
✔ Excellent communication skills in Hindi (English preferred)
✔ Experience in insurance telecalling or BPO
✔ Strong customer handling and objection resolution skills
✔ Basic knowledge of MS Excel and CRM tools
✔ Ability to cross-sell insurance products based on customer needs