Operations manager

Key Responsibilities:

Operational Management

Oversee end-to-end international banking operations, ensuring efficiency, accuracy, and compliance with global banking regulations. Manage daily operations across AML, KYC, sanctions screening, CDD, EDD, and transaction monitoring functions. Ensure seamless execution of cross-border processes and coordination with global stakeholders.

AML / KYC & Financial Crime Compliance

Lead AML/KYC programs, ensuring adherence to regulatory frameworks and internal policies. Oversee Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) processes for onboarding and periodic reviews. Monitor sanction screening activities to ensure compliance with global watchlists (OFAC, UN, EU, etc.). Ensure robust transaction monitoring systems are in place to detect, investigate, and report suspicious activities. Manage escalations and ensure timely filing of Suspicious Activity Reports (SARs) where required.

Risk & Compliance Management

Ensure compliance with international regulatory requirements and audit standards. Support internal and external audits by providing documentation and process clarity. Identify and mitigate operational risks associated with financial crime and compliance processes. Implement and maintain strong governance and control frameworks.

Performance & SLA Management

Define, monitor, and drive adherence to SLAs, KPIs, and productivity metrics. Conduct performance reviews, track team efficiency, and implement improvement plans. Analyze performance data to identify gaps and drive continuous process optimization. Ensure high-quality deliverables through robust quality assurance frameworks.

Team Leadership & Development

Lead, coach, and mentor teams handling AML/KYC operations. Build a high-performing team culture with focus on accountability, compliance, and excellence. Conduct regular training sessions on regulatory updates, compliance standards, and best practices. Manage workforce planning, resource allocation, and capacity management.

Stakeholder Management

Act as the primary liaison between internal teams, global stakeholders, and compliance units. Collaborate with risk, audit, and technology teams for process enhancements. Communicate effectively with senior leadership on operational performance and compliance matters.

Process Improvement & Automation

Identify opportunities for process optimization, standardization, and automation. Drive digital transformation initiatives to enhance efficiency and reduce manual intervention. Implement best practices and continuous improvement methodologies (Lean/Six Sigma preferred).

Required Skills & Qualifications:

Bachelor's degree in Finance, Business Administration, or related field (Master's preferred). 8–12+ years of experience in international banking operations, with strong exposure to AML/KYC. In-depth knowledge of: AML/KYC regulations and compliance frameworks Sanctions screening and watchlist management CDD & EDD processes Transaction monitoring systems Strong understanding of global regulatory requirements (FATF, OFAC, AMLD, etc.). Proven experience in handling audits, compliance reviews, and regulatory reporting.

Forward your resume to the below email id

Nishanthi.sairam@