CDI - Client Communication Strategy Director (M/F/X)

Permanent contract, based in Paris (1st arrondissement), available from september 2026. FASHION DIVISION Fashion is the brand’s original activity. Two Haute Couture collections, six Ready-to-Wear collections, and two capsule collections inspired by sportswear and lifestyle – Coco Beach and Coco Neige – offer a style that captures the spirit of the times and fits seamlessly into women’s daily lives. A dynamic silhouette and accessories are essential elements of CHANEL’s allure and the brand’s timeless codes, instantly recognizable, imagined by Gabrielle Chanel and now interpreted by Matthieu Blazy. WHAT IMPACT YOU CREATE AT CHANEL Fashion is the CHANEL Brand’s original activity. Each collection expresses the values dear to Gabrielle CHANEL through a unique and bold style: freedom, femininity, creativity. CHANEL Fashion emphasizes radical creativity and exceptional craftsmanship to offer a unique silhouette and provide its clients with an ongoing dream. In the frame of the CHANEL Fashion Relational promise, the mission is to ensure that our Client Fashion Fundamentals are felt on each client touchpoint, fostering a meaningful and unique connection with each client that reflects the singularity of Fashion. Reporting to the Fashion Client Strategy Director, the Client Communication Director drives the Global Client Communication strategy on the long-term, aiming to reinforce the engagement of each client within the 360 communication strategy, elevating each client communication journey while reinforcing CHANEL Fashion difference. In close collaboration with the Global Orchestration Teams, the intention is to elevate each Collection Campaign, Fashion Moments, Calendar Celebration and Retail openings on the client communication locally relevant touchpoints across one-to-many, social CRM to clienteling channels and embark as well the regions to deliver it in the most relevant and impactful way. As a Client Communication expert, you will ensure the Fashion’s voice, values, and client-centric approach are reflected in every interaction, fostering client loyalty and engagement while supporting business objectives. Key Responsibilities of the Fashion Client Communication Director Leading the Client Communication Strategy for CHANEL Fashion Define and implement a global client communication strategy, aligned with the Fashion’s vision and client experience vision, staying always locally relevant. Analyze market trends, client insights, and best practices to inform strategic decisions. Position CHANEL Fashion for excellence and innovation in client communication, always fostering its singularity. Impulse unique and relevant Clients Journeys through the right Orchestration Management depending on audiences Propose personalized communication journeys to strengthen client relationships and drive engagement within markets Oversee the deployment of communication channels (email, WhatsApp, WeChat, Line, social CRM, etc.) in complementarity with the other communication Levers (Media, Social Press etc..) Ensure relevancy in messaging, tone of voice, and storytelling by all touchpoints. Deliver content