Support Officers
Inktel Contact Center Solutions · Florida, United States
FULL TIME
Job Description
Description We're hiring WORK-FROM-HOME Independent contractors who can serve as Jewelry Support Specialist to represent Pandora Jewelry.
Each Jewelry Support Specialist will be an independent contractor, working from home using their own computer equipment that meets the technical requirements outlined below.
Individuals must also be able to establish a designated work space, free from noise and distractions to handle incoming phone calls.
You will be responsible for answering incoming contacts from clients via multiple platforms, including phone, email and chat. Training will be provided on client information and systems used.
Communicate with customers in a proactive and professional manner across multiple communication channels.
Respond to questions, provide information, and promote products while meeting or exceeding customer expectation.
De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs.
Maintain required product knowledge to deliver best in class service.
THE IDEAL INDEPENDENT CONTRACTOR:
Excellent inter personal, verbal & written skills
Passionate about serving others and strong desire to take ownership to resolve
Able to communicate effectively with customers, management, and peers
Customer service experience obtained in retail, hospitality or call center environment of a minimum of 1 year is essential.
Must be available to work one weekend day and holidays
Bilingual in Spanish or French a plus!
Must be flexible to work 8:00 AM - 10:30PM Eastern, Monday through Friday; 9:00 AM - 7:30 PM Eastern, Saturday/Sunday
Windows 10 or 11 Home or Pro (No Macs or Chromebooks)
Information on how to upgrade to Windows 10 Professional can be found here:
Minimum Software Requirements
Google Chrome**
~ Latest version of Google Chrome for Windows
**Certain client programs may require specific versions of Microsoft Internet Explorer
LI-Remote
#Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Each Jewelry Support Specialist will be an independent contractor, working from home using their own computer equipment that meets the technical requirements outlined below.
Individuals must also be able to establish a designated work space, free from noise and distractions to handle incoming phone calls.
You will be responsible for answering incoming contacts from clients via multiple platforms, including phone, email and chat. Training will be provided on client information and systems used.
Communicate with customers in a proactive and professional manner across multiple communication channels.
Respond to questions, provide information, and promote products while meeting or exceeding customer expectation.
De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs.
Maintain required product knowledge to deliver best in class service.
THE IDEAL INDEPENDENT CONTRACTOR:
Excellent inter personal, verbal & written skills
Passionate about serving others and strong desire to take ownership to resolve
Able to communicate effectively with customers, management, and peers
Customer service experience obtained in retail, hospitality or call center environment of a minimum of 1 year is essential.
Must be available to work one weekend day and holidays
Bilingual in Spanish or French a plus!
Must be flexible to work 8:00 AM - 10:30PM Eastern, Monday through Friday; 9:00 AM - 7:30 PM Eastern, Saturday/Sunday
Windows 10 or 11 Home or Pro (No Macs or Chromebooks)
Information on how to upgrade to Windows 10 Professional can be found here:
Minimum Software Requirements
Google Chrome**
~ Latest version of Google Chrome for Windows
**Certain client programs may require specific versions of Microsoft Internet Explorer
LI-Remote
#Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Details
| Company | Inktel Contact Center Solutions |
| Location | Florida, United States |
| Type | FULL TIME |
| Niche | general |