Senior Client Partner

Summit Consulting Services · India

About the Role

We are looking for an experienced and client-focused Client Partner – Business Consulting to join our team in Bangalore. The ideal candidate will have 8+ years of experience, preferably with a strong background in Global Capability Centers (GCCs), business consulting, or professional services organizations.

This role will be responsible for building and managing strategic client relationships, understanding client business needs, driving consulting engagements, and partnering with internal teams to deliver high-quality solutions. The candidate should have a strong understanding of GCC setup and transformation, business operations, stakeholder management, and the ability to translate client requirements into actionable business outcomes.

The role requires a combination of consulting expertise, commercial acumen, relationship management, and execution capability. The successful candidate will work closely with senior client stakeholders, internal leadership, and cross-functional teams to support client growth and long-term partnerships.

Key Responsibilities

1. Client Relationship & Account Management

• Build and maintain strong, trusted relationships with senior client stakeholders, including CXOs, business leaders, HR leaders, and functional heads.
• Act as the primary point of contact for assigned clients, ensuring effective communication, engagement, and ongoing relationship management.
• Understand client business objectives, challenges, and growth priorities to identify opportunities for consulting and business support.
• Drive regular business reviews, client governance meetings, and strategic discussions.
• Proactively identify potential risks, address client concerns, and ensure a high level of client satisfaction.

2. GCC Consulting & Advisory

• Support clients in establishing, scaling, and transforming Global Capability Centers in India.
• Understand GCC operating models, including talent strategy, organization design, HR operations, governance, compliance, and business enablement.
• Partner with clients to assess business requirements and recommend appropriate solutions aligned with their strategic objectives.
• Provide insights into India talent markets, operating costs, location strategy, organizational structures, and scaling considerations.
• Support clients through different stages of their GCC journey, from initial setup and transition to operational maturity and expansion.

3. Business Development & Growth

• Identify opportunities to expand existing client relationships through additional consulting and business services.
• Collaborate with internal business development and leadership teams to develop account growth strategies.
• Participate in client presentations, solution discussions, proposals, and commercial negotiations.
• Understand client needs and work with relevant teams to create tailored solutions and engagement proposals.
• Contribute to revenue growth, account expansion, and long-term client retention.

4. Consulting Engagement Delivery

• Work with internal delivery teams to ensure consulting engagements are executed in line with agreed scope, timelines, and quality standards.
• Translate client requirements into clear project objectives, deliverables, and success measures.
• Monitor engagement progress, identify dependencies and risks, and ensure timely escalation and resolution.
• Facilitate collaboration across TA, HR, finance, compliance, operations, and other relevant business functions.
• Ensure clients receive consistent communication and visibility into project progress.

5. Stakeholder & Cross-Functional Collaboration

• Collaborate with internal leadership and delivery teams to align client expectations with operational capabilities.
• Build effective working relationships across business consulting, talent acquisition, HR, finance, and operations.
• Lead discussions with senior stakeholders and facilitate alignment on key business decisions.
• Support continuous improvement in client delivery processes, governance, and engagement models.

Required Qualifications & Experience

• 8+ years of relevant professional experience, preferably in business consulting, GCC advisory, professional services, or client relationship management.
• Strong experience working with GCC clients, supporting GCC setup, expansion, transformation, or operational maturity.
• Experience in a consulting firm, professional services organization, GCC advisory business, or a similar client-facing environment.
• Proven experience managing senior client stakeholders and building long-term business relationships.
• Strong understanding of business consulting, operating models, and organizational transformation.
• Experience in managing multiple client engagements, projects, or strategic accounts.
• Strong commercial awareness and ability to identify business development opportunities.
• Excellent communication, presentation, negotiation, and stakeholder management skills.
• Ability to work independently, manage competing priorities, and collaborate effectively with cross-functional teams.
• Bachelor's degree in Business Administration, Management, Engineering, or a relevant discipline. An MBA or equivalent qualification would be an advantage.