Operations manager- aml kyc

Position: Operations Manager – AML/KYC International Process

Location: Chennai

Shift: Rotational Shifts (24/7 Operations)

Employment Type: Full-Time

Job Summary

We are seeking an experienced Operations Manager to lead and manage AML/KYC operations for international banking and financial services clients. The ideal candidate will be responsible for driving operational excellence, ensuring regulatory compliance, managing stakeholder relationships, and leading high-performing teams within a fast-paced environment.

Key Responsibilities

Operations Management

Manage end-to-end AML/KYC operations, including Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), Periodic Reviews, Remediation, and Screening processes. Ensure compliance with global AML regulations, KYC requirements, and internal policies. Monitor productivity, quality, SLA adherence, and operational performance metrics. Drive continuous process improvement initiatives to enhance efficiency and customer experience. Identify operational risks and implement corrective and preventive actions.

Team Leadership

Lead, mentor, and develop Team Leaders and Analysts. Conduct regular performance reviews, coaching sessions, and succession planning activities. Foster a culture of accountability, collaboration, and continuous learning. Manage workforce planning, resource allocation, and capacity management.

Compliance & Risk Management

Ensure adherence to AML, KYC, Sanctions Screening, and Anti-Financial Crime regulations. Support internal and external audits and regulatory reviews. Escalate high-risk cases and compliance concerns appropriately. Maintain strong controls to mitigate operational and regulatory risks.

Stakeholder Management

Serve as the primary point of contact for clients and senior management. Present operational performance, MIS reports, and business insights to stakeholders. Collaborate with compliance, quality, training, and technology teams to achieve business objectives.

Reporting & Governance

Prepare and analyze operational dashboards and management reports. Track key performance indicators (KPIs), quality metrics, and compliance measures. Drive governance meetings and action plans for performance improvement.

Required Qualifications

Bachelor's degree in Business, Finance, Commerce, Banking, or related field. 8–12 years of experience in AML/KYC operations with at least 3–5 years in people management. Strong understanding of AML regulations, KYC/CDD/EDD, sanctions screening, and financial crime compliance. Experience managing large teams within a BPO, Shared Services, Banking Operations, or Financial Services environment. Excellent analytical, stakeholder management, and problem-solving skills.

Preferred Qualifications

CAMS, ICA, ACAMS, or equivalent AML certification. Experience working with international banking clients. Exposure to Lean Six Sigma or process improvement methodologies.

Key Skills

AML/KYC Operations CDD & EDD Reviews Transaction Monitoring Sanctions & PEP Screening Regulatory Compliance Team Management Stakeholder Management Performance & SLA Management Risk Assessment Process Improvement Reporting & MIS

Location: Chennai

Shift Requirement: Willingness to work in rotational shifts, including weekends and public holidays as per business requirements

Apply by sharing your resume on - neetu.pillai@ or contact on