Customer service representative

We are looking for enthusiastic and customer-focused professionals to join our Healthcare and Electronic Retail Customer Service team. The role involves assisting customers with product, service, policy, order, and claim-related queries while delivering an exceptional customer experience through voice.

Key Responsibilities

Handle customer inquiries through voice. Assist customers with healthcare-related queries such as claims, policies, benefits, and service requests. Support electronic retail customers with order tracking, product information, returns, exchanges, warranty-related concerns, and troubleshooting guidance. Resolve customer concerns efficiently while maintaining high service standards. Escalate complex issues to the appropriate teams when required. Maintain accurate records of customer interactions and follow-up activities. Meet quality, productivity, and customer satisfaction targets.

Qualifications

At least 0 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work

Office Location : Bellandur Eco Space

Take Home Salary : Fresher 25,000/- & Exp 29,000/-

Shifts : Rotational

Incentives : Unlimited

2 way between 7 PM - 7 AM