Retail Team Leader Monday - Friday
Compass UK Ireland · Charing Cross, Greater London, United Kingdom
FULL TIME
Job Description
Great food in the workplace isn't simply about fuel.It's about increasing productivity and improving performance; it's about happy, motivated people and inspiring environments. Our customers are at the heart of everything we do - we live to bring food and people together.
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
We are brave, bold and curious adventurers in food and drink. Never shy of being different, always challenging the conventional.
Our passionate team of chefs, baristas, servers, nutritionists and much more, love nothing more than creating memorable moments that enrich the everyday.Come and join our award-winning teams - we are currently recruiting for a
Retail Team Leader
to join our team at
Senate House UOL .
Location:
Senate House, University of London , Malet Street, London, WC1E 7HU
Rate of Pay:
£36,500 per annum
Working Pattern:
Monday - Friday, 40 hours per week, 8 hour shifts between 7am - 5pm
Key Responsibilities:
Deliver Excellent Customer Service
Lead by example in providing a friendly, welcoming, and professional customer experience, ensuring customers feel valued and well looked after.
Customer Engagement & Upselling
Proactively engage with customers, understand their needs, recommend suitable products, and encourage add-on sales and promotions in a natural and customer-focused way.
Drive Sales Performance
Motivate and coach the team to achieve daily and weekly sales targets, maximise sales opportunities, and maintain a strong commercial focus.
Lead & Motivate the Team
Allocate daily tasks, support team members on the shop floor, provide guidance and feedback, and maintain high levels of energy, teamwork, and service throughout each shift.
Monitor Team Performance
Track sales performance and customer service standards, identify areas for improvement, and coach team members to achieve their individual and team objectives.
Stock Management & Replenishment
Ensure products, ingredients, packaging, and other essential items are well stocked and available throughout the day. Monitor stock levels and communicate replenishment requirements promptly.
Maintain Presentation Standards
Ensure the café/restaurant, displays, counters, and customer areas are clean, organised, well presented, and fully stocked at all times.
Operational Support
Assist with opening and closing procedures, deliveries, stock rotation, waste control, and day-to-day operational requirements.
Promotions & Product Knowledge
Ensure the team understands current promotions, new products, and key selling points so they can confidently communicate these to customers.
Lead by Example
Maintain a positive, approachable, and customer-focused attitude while setting high standards for service, sales, teamwork, cleanliness, and operational efficiency.
Our ideal candidate will have retail experience.
What's in it for you?
Working with
Gather and Gather UOL
has its perks! xrexnqw People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
27 days holiday plus Public Holidays plus your birthday off & UCL closure dates off
Fantastic (UCL-aligned) Pension scheme
Food allowance
Volunteering days
Personal Development and Training opportunities - We are passionate about our team growing with us.
Online wellbeing centre - including access to our Employee Assistance Programme, salary, recipes, exercise, and financial advice
Family friendly support
Regular social events
Recognition schemes and people awards
Long service awards
High street discount vouchers
Cycle to work scheme
Discount gym Membership (campus gym)
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
We are brave, bold and curious adventurers in food and drink. Never shy of being different, always challenging the conventional.
Our passionate team of chefs, baristas, servers, nutritionists and much more, love nothing more than creating memorable moments that enrich the everyday.Come and join our award-winning teams - we are currently recruiting for a
Retail Team Leader
to join our team at
Senate House UOL .
Location:
Senate House, University of London , Malet Street, London, WC1E 7HU
Rate of Pay:
£36,500 per annum
Working Pattern:
Monday - Friday, 40 hours per week, 8 hour shifts between 7am - 5pm
Key Responsibilities:
Deliver Excellent Customer Service
Lead by example in providing a friendly, welcoming, and professional customer experience, ensuring customers feel valued and well looked after.
Customer Engagement & Upselling
Proactively engage with customers, understand their needs, recommend suitable products, and encourage add-on sales and promotions in a natural and customer-focused way.
Drive Sales Performance
Motivate and coach the team to achieve daily and weekly sales targets, maximise sales opportunities, and maintain a strong commercial focus.
Lead & Motivate the Team
Allocate daily tasks, support team members on the shop floor, provide guidance and feedback, and maintain high levels of energy, teamwork, and service throughout each shift.
Monitor Team Performance
Track sales performance and customer service standards, identify areas for improvement, and coach team members to achieve their individual and team objectives.
Stock Management & Replenishment
Ensure products, ingredients, packaging, and other essential items are well stocked and available throughout the day. Monitor stock levels and communicate replenishment requirements promptly.
Maintain Presentation Standards
Ensure the café/restaurant, displays, counters, and customer areas are clean, organised, well presented, and fully stocked at all times.
Operational Support
Assist with opening and closing procedures, deliveries, stock rotation, waste control, and day-to-day operational requirements.
Promotions & Product Knowledge
Ensure the team understands current promotions, new products, and key selling points so they can confidently communicate these to customers.
Lead by Example
Maintain a positive, approachable, and customer-focused attitude while setting high standards for service, sales, teamwork, cleanliness, and operational efficiency.
Our ideal candidate will have retail experience.
What's in it for you?
Working with
Gather and Gather UOL
has its perks! xrexnqw People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
27 days holiday plus Public Holidays plus your birthday off & UCL closure dates off
Fantastic (UCL-aligned) Pension scheme
Food allowance
Volunteering days
Personal Development and Training opportunities - We are passionate about our team growing with us.
Online wellbeing centre - including access to our Employee Assistance Programme, salary, recipes, exercise, and financial advice
Family friendly support
Regular social events
Recognition schemes and people awards
Long service awards
High street discount vouchers
Cycle to work scheme
Discount gym Membership (campus gym)