Head of Collections ( for a NBFC portfolio company)

HEAD OF COLLECTIONS (Build and scale the collections engine for a fast-growing MSME-focused NBFC) Company: A Delhi-NCR-headquartered, RBI-registered NBFC (MSME lending) Location: Gurugram — work from office set up Experience: 10–15 years Compensation: Competitive - details will be shared with shortlisted profiles ABOUT THE COMPANY A Delhi-NCR-headquartered, technology-enabled NBFC on a mission to expand access to credit for India's underserved MSMEs and small businesses — combining a strong branch network with data-driven underwriting and a seamless digital experience. In just over four years, the company has scaled to roughly ₹750 Cr AUM, 150 branches across 8 states, and six lending verticals, backed by a seasoned leadership team and marquee institutional investors. It's a financial-inclusion story with genuine momentum, strong governance (Gold-level client-protection certified), and an award-winning, data-driven build. As the book scales, portfolio quality becomes mission-critical - and this role owns it. THE ROLE We're looking for a Head of Collections to build and scale the collections function across digital and field channels. You'll drive portfolio quality, reduce delinquencies, optimise recoveries, and build a high-performing collections organisation - all while balancing customer experience and regulatory compliance. KEY RESPONSIBILITIES Own collections strategy across early, mid, and late-stage buckets. Drive portfolio performance through data-led interventions, segmentation, and channel optimisation. Build and manage agency and field collections networks with strong governance. Partner closely with Risk, Credit, Product, Operations, and Technology to lift collection efficiency. Design scalable processes, dashboards, and KPIs to improve recoveries and minimise credit losses. Build and lead a high-performing collections team. IDEAL PROFILE 10–15 years of collections experience in NBFCs, fintechs, banks, or digital-lending businesses. Strong grounding in retail / MSME lending and the end-to-end collections lifecycle. Experience managing large portfolios, external agencies, and technology-driven collections. Proven track record of improving collection metrics while keeping practices customer-centric and compliant. Strong analytical, operational, and people-leadership skills.