Customer Support Executive

Contact No- or Profile - Customer Support Executive Location- Gurgaon (onsite) Experience: 0-5 years Education: Graduation required Role & responsibilities Key Responsibilities: Handle inbound and outbound calls to address customer queries and concerns. Provide accurate information regarding insurance policies, premium calculations, and policy status. Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up. Maintain customer records by updating information in the CRM system. Ensure customer satisfaction through professional communication and problem-solving. Required Skills: Excellent communication skills (verbal and written) in English Ability to handle customer queries efficiently and politely. Basic computer knowledge and proficiency in MS Office and email. Patience and empathy to manage difficult or irate customers. Prior experience in a call center or customer support role is a plus. Freshers and experience both can apply. Minimum education: Graduate. Salary package 2.5 LPA to 4 LPA. Hr Sneha - or