Customer Success Manager | AI-Powered B2B Marketing Platform

Omnibound AI · India

About Omnibound-

Omnibound is an AI Search Growth platform for B2B marketers. We show you what buyers are asking AI tools about you and your industry, what these tools are answering right now, and what content you need to write to get cited. A growing share of awareness, research, and buying decisions is happening through this channel, and most marketing teams aren't watching it yet. We're building the tools to help them do that.

About the Role:

As Omnibound’s first Customer Success Manager , you’ll play a foundational role in helping our early customers get maximum value from the platform. You'll be the face of Omnibound post-sale, guiding marketing teams through onboarding, adoption, and expansion. You’ll blend your understanding of marketing workflows with a strong sense of customer empathy and a bias toward product adoption and activation.

Your north star:  customer activation, platform adoption and getting amazing value from the Omnibound platform for each customer . You’ll ensure every marketing leader and team we bring on becomes a power user.

Key Responsibilities:

• Own the end-to-end post-sales customer journey: onboarding, training, adoption, and ongoing engagement.
• Act as a strategic advisor to marketers , helping them adopt Omnibound in their campaigns, launches, and planning cycles.
• Understand customer goals and success metrics — and align product usage with those.
• Proactively manage customer health and usage to identify adoption gaps, usage patterns, or risks.
• Develop adoption playbooks, training sessions, and best practices for marketers across different functions (content, demand gen, product marketing, etc.).
• Collect feedback from customers and collaborate with product/engineering to help shape the roadmap.
• Help scale the customer success function by building processes, documentation, and early CSM tooling.

What You Bring:

• 2–5 years in a customer success, marketing consulting, or other B2B marketing role — preferably at a SaaS or marketing technology company.
• Should have experience of working with US based customers.  
• A solid understanding of B2B marketing workflows, personas, and campaigns (e.g., product launches, content programs, demand gen, etc.).
• Excellent written and verbal communication skills — you’ll be interfacing with marketers daily.
• A proactive, self-starter mindset — comfortable being the first CSM and shaping the function from scratch.
• Based in India, but available to work full-time during  US Eastern Time hours.

Why Join Omnibound:

• Work directly with a leadership team that understands marketing deeply.
• Shape the customer journey and success function from the ground up.
• Be part of a fast-growing company defining the future of AI in B2B marketing.
• Fast career growth opportunities.

We’d love to connect if you meet the criteria above and are excited to shape the future of enterprise success with agentic AI.