Veterinary Practice Manager

Pet Cancer Center of Providence · United States

Who We Are: The Pet Cancer Center of Providence (PCC) is a soon-to-launch, standalone specialty practice dedicated exclusively to veterinary medical oncology. Built around the belief that focused care creates a better experience for pets, families, and clinical teams, the practice will combine thoughtful treatment planning, compassionate communication, and personalized support throughout each patient’s cancer journey. We are dedicated to helping pets enjoy more quality time while giving their families clarity, confidence, and hope. By making medical oncology our sole focus, we are creating a practice where every detail is designed around the unique needs of pets with cancer and the people who love them. Join us in building a new standard for focused, compassionate veterinary cancer care. We’re looking for a dynamic Practice Manager who thrives in a high-performing, high-touch environment and is energized by the opportunity to lead at one of the most distinctive specialty practices in the region. As Practice Manager at PCC, you’ll take the helm of daily operations, driving both clinical excellence and business success. This is your chance to play a key role in shaping the future of veterinary oncology while mentoring a collaborative, tight-knit team that cares deeply about their patients and each other. From guiding workflows to elevating client service, you’ll be the force behind the scenes that keeps our clinic operating at peak performance. We’re seeking someone who leads with integrity, thinks strategically, and is ready to build up processes and workflows in a newly launched practice. If you’re passionate about specialty medicine and want to make a real impact in a place that’s anything but ordinary, we’d love to meet you. What You’ll Do Operational Leadership

• Partner with the Medical Director to match clinical goals with hospital operations, ensuring a high standard of patient care and service excellence
• Oversee the hospital’s day-to-day operations, ensuring a smooth and efficient workflow across all departments
• Implement policies, procedures, and protocols in partnership with the Medical Director to support patient care, safety, and team performance
• Ensure compliance with all applicable local, state, and federal regulations

• Collaborate with the Medical Director to lead, mentor, and support a diverse team of technicians, assistants, and administrative staff
• Foster a positive, collaborative workplace that encourages continuous learning and professional development
• Oversee recruitment, onboarding, training, performance evaluations, and staff engagement strategies to promote long-term retention

• Oversee daily financial close and manage all cash handling, including bank deposits, petty cash, and the hospital change box
• Reconcile credit card expenses and submit through Concur; manage internal invoices and staff discounts (DVM pets, Vet Fund)
• Monitor KPIs and financial metrics; review performance regularly with the team and Nightingale leadership
• Review monthly P&Ls and help track goals and hospital progress
• Monitor and follow up on accounts receivable to ensure timely resolution

• Support the delivery of high-quality patient care by maintaining operational systems that enhance clinical outcomes and client satisfaction
• Oversee client service standards, including communication, follow-up, and overall experience
• Address escalated client concerns with empathy and professionalism
• Maintain strong referral relationships by ensuring smooth communication and mutual support with partner hospitals and DVMs

• Support the Medical Director in planning and carrying out goals to help the hospital grow and succeed over time
• Stay current with trends in veterinary cardiology and healthcare operations; integrate best practices into daily workflows
• Represent the hospital with vendors, referring partners, and the broader veterinary community to support reputation and visibility

• Minimum 2 years of leadership experience in a clinical veterinary setting
• Strong understanding of veterinary operations
• Bachelor's Degree in hospital administration, business management, or a related field preferred
• Excellent interpersonal and communication skills with proven ability to lead and inspire a diverse team
• Demonstrated experience collaborating with clinical leadership to drive hospital-wide goals
• Passion for animal welfare and a deep commitment to delivering exceptional patient care

• The salary range for this role is: $78,000-$85,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies
• Comprehensive medical, dental and vision coverage

- FSA/HSA

• Generous paid time off, up to 120 hours of PTO per year
• 401(k) with a company match
• Paid Parental Leave
• Scrub Allowance
• Elective benefits through MetLife
• Employee pet discounts
• Discounted pet insurance