Customer Service Representative

Job Overview We are looking for enthusiastic and customer-focused professionals to join our Healthcare and Electronic Retail Customer Service team. The role involves assisting customers with product, service, policy, order, and claim-related queries while delivering an exceptional customer experience through voice. Key Responsibilities Handle customer inquiries through voice channel. Assist customers with healthcare-related queries such as claims, policies, benefits, and service requests. Support electronic retail customers with order tracking, product information, returns, exchanges, warranty-related concerns, and troubleshooting guidance. Resolve customer concerns efficiently while maintaining high service standards. Escalate complex issues to the appropriate teams when required. Maintai