Voice Process - Customer support

WNS · Mumbai, India

Job Title: Voice Process - Customer Support Location: Thane Experience: 0-2 Years Working Days: 5 Days a Week Weekly Off: 2 Rotational Week Off Employment Type: Full-Time

Job Summary

We are looking for enthusiastic and customer-focused Customer Service Executives to join our team in Thane, Mumbai. The ideal candidate will be responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience. Candidates with up to 1 year of international on paper bpo experience can apply.

Key Responsibilities

• Handle Inbound/Outbound customer interactions via phone, email, chat, or other communication channels.
• Respond to customer inquiries in a professional and timely manner.
• Resolve customer complaints and escalate complex issues when required.
• Maintain accurate records of customer interactions and transactions.
• Provide product, service, and process-related information to customers.
• Follow company policies, quality standards, and customer service guidelines.
• Meet individual and team performance targets.
• Coordinate with internal departments to ensure timely issue resolution.
• Build and maintain positive customer relationships.

Required Skills & Qualifications

• Graduate with minimum 1 year on paper bpo experience can apply
• Excellent verbal and written communication skills in English;
• Basic computer proficiency and familiarity with MS Office.
• Good problem-solving and interpersonal skills.
• Ability to work in a fast-paced environment.
• Customer-centric attitude and willingness to learn.

Preferred Qualifications

• Minimum 1 year on paper international bpo experience in customer service, customer support, BPO, call center, or related roles.

Working Conditions

• Location: Thane, Mumbai
• Shift: Rotational shifts (if applicable)
• Working Days: 5 days per week
• Weekly Off: 2 rotational week off

What We Offer

• Competitive salary and incentives (if applicable)
• Training and career development opportunities
• Supportive work environment
• Growth opportunities within the organization