Assistant Program Manager

Housing and Services, Inc. · United States

Cecil Assistant Program Manager

Department: Social Services
Location: Cecil
Reports To: Program Manager
Classification: Full-Time, Exempt
Schedule: Monday–Friday, 9:00 AM–5:00 PM; On Call 24/7 as needed
Number of Openings: 1

Position Overview

HSI is seeking a Cecil Assistant Program Manager to support the Program Manager in the day-to-day operations of the Social Services Department at Cecil, a permanent supportive housing program serving individuals with histories of homelessness, mental illness, substance use, HIV/AIDS, and other complex needs.

The Assistant Program Manager plays a key leadership role in supporting high-quality tenant services, staff collaboration, crisis response, program operations, and regulatory compliance. The position provides operational, administrative, and programmatic support while maintaining a small caseload and ensuring adherence to HSI, HUD, DOHMH, DHS, and other applicable requirements.

Key Responsibilities

Program & Operational Support

• Assist the Program Manager with daily operations, workflow coordination, and service oversight.
• Coordinate and conduct tenant intakes, including reviewing documentation, tracking referrals, and communicating with external providers.
• Conduct and review chart audits to ensure compliance with funding and regulatory requirements.

Case Management & Tenant Services

• Maintain accurate and current case records, including HMIS data, treatment plans, home visits, medical reports, entitlements, and service contacts.
• Provide counseling, information, assistance, advocacy, and referrals related to medical, legal, financial, educational, employment, recreational, and social support needs.
• Assist tenants with accessing benefits and services, including HRA, SSI/SSD, Public Assistance, and SNAP.
• Support tenants who wish to transition to housing outside of the facility and assist with independent living skills as needed.

Crisis Response, Grievances & Conflict Resolution

• Assist with tenant grievances, mediation, conflict resolution, and remediation planning.
• Provide crisis intervention, de-escalation, and conflict resolution as needed.
• Take a leadership role during building-wide emergencies, including contingency planning and crisis response.
• Remain on-site after 5:00 PM when required to ensure appropriate follow-up and coordination of care.

Community & Program Oversight

• Provide oversight of shared community spaces, activities, and resources.
• Develop and maintain partnerships with community organizations to enhance services available to tenants.
• Support management and reporting for the on-site emergency food pantry and donations.
• Serve as liaison with community partners, including City Harvest, Food Bank, and NYC Grow Green Markets during harvest season.

Hospital & Family Coordination

• Visit hospitalized tenants and maintain communication with family members and significant others as appropriate.
• Provide preliminary bereavement support when appropriate.

Interdepartmental Collaboration & Staff Support

• Serve as a lead Social Services liaison with Security/Front Desk and Maintenance regarding tenant-related concerns.
• Promote collaboration and teamwork within the Social Services Department.
• Assist the Program Manager with staff training and orientation as directed.

Reporting & Meetings

• Submit required weekly and monthly reports in a timely manner.
• Attend case conferences, staff meetings, trainings, and other required meetings.
• Facilitate and organize support and educational groups and assist with tenant meetings as needed.

Compliance & Ethics

• Maintain confidentiality and uphold all applicable federal, state, and city regulations and ethical standards.
• Ensure case records and service practices comply with HSI, HUD, DOHMH, DHS, and applicable funder requirements.
• Perform other duties as assigned.

Qualifications & Experience

Education

• Master’s degree with a minimum of 3 years of post-master’s experience

Experience

• Experience working in one or more of the following areas:
  • HIV/AIDS services
  • Mental health
  • Substance use
  • Residential or supportive housing programs

Skills & Knowledge

• Strong understanding of Harm Reduction, Person-Centered Care, Motivational Interviewing, and the Housing First model.
• Excellent written, verbal, interpersonal, and organizational skills.
• Ability to work effectively with individuals experiencing complex and multiple service needs.
• Strong crisis management, problem-solving, and conflict-resolution skills.
• Ability to work collaboratively with tenants, staff, community providers, and other departments.

Technical Skills

• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Knowledge of AWARDS/HMIS database preferred.