US Voice Process (Healthcare)

Company Description Lume, inspired by the word “illuminate,” embodies our belief in guiding brands toward clarity, voice, and presence. We specialize in marketing, technology, and creative services, assisting businesses in building momentum through effective strategies, innovative design, and impactful content. Roles & Responsibilities: Manage patient recall and reactivation processes to ensure consistent appointment scheduling. Conduct outbound and inbound calls for appointment booking, follow-ups, and patient engagement. Handle patient billing inquiries and provide clear explanations of charges and insurance coverage. Manage collections by following up on outstanding balances and ensuring timely payments. Nurture leads by maintaining regular communication and converting inquiries into sc