Operations Project Manager

Anoud Technologies LLC · Chennai, India

Operations Delivery Manager – Offshore

Location: Chennai, Tamil Nadu

Work Mode: Work From Office

Employment Type: Full-Time

Experience: 12–16 Years

About Anoud Technologies

Anoud Technologies builds scalable, high-quality digital solutions for the Insurance industry, partnering closely with global stakeholders and delivery teams.

About the Role

Anoud Technologies is looking for an Operations Delivery Manager to lead end-to-end delivery for our Chennai offshore team across service delivery, platform support, and production operations .

The role will serve as the key operational connect between onshore business priorities and offshore execution , with ownership of delivery governance, service quality, resource planning, operational performance, stakeholder management, and continuous improvement.

Key Responsibilities

Service Delivery Management

• Own end-to-end service delivery across platform support, application support, and production operations.
• Ensure services consistently meet agreed SLAs, OLAs, KPIs, and business expectations .
• Establish clear ownership, accountability, and governance across support and engineering teams.
• Monitor service performance, identify operational risks, and drive corrective actions.
• Drive operational maturity through standardization, automation, process improvement, and service optimization.
• Ensure appropriate support coverage, operational procedures, and escalation mechanisms for business-critical applications and platforms.
• Maintain focus on service availability, reliability, performance, security, and customer experience.
• Provide regular management reporting covering service health, risks, incidents, changes, capacity, and improvement initiatives.

Platform Support Management

• Lead delivery and operational support of enterprise platforms across cloud, infrastructure, middleware, databases, networks, and related technology services.
• Ensure effective monitoring of platform health, availability, performance, and capacity.
• Coordinate platform teams during service degradation, outages, and performance issues.
• Review incidents and identify recurring infrastructure or capacity-related issues.
• Drive platform resilience, scalability, disaster recovery, and operational excellence.

Team & People Management

• Manage and develop Team Leads and Delivery Managers.
• Own capacity planning and resource allocation based on project and business demand.
• Build a culture of ownership and accountability.
• Support career development and succession planning.

Stakeholder Management

• Act as the primary offshore contact for onshore leadership and business stakeholders.
• Lead governance calls and communicate delivery health, risks, issues, and achievements.
• Own escalations end-to-end and ensure timely resolution with clear communication.

Reporting

• Own weekly and monthly operational reporting covering:
• SLA adherence
• Delivery timelines
• Utilization
• Productivity
• Risk status

Required Experience

• 12–16 years of experience in IT Operations, Service Delivery, or Technology Delivery Management.
• 6–8 years of experience managing offshore delivery teams working with onshore/global stakeholders.
• Proven experience managing service delivery, platform support, and production operations at scale.
• Strong experience in delivery governance, incident/problem management, and KPI reporting.
• Experience in software/technology services, product engineering, or Insurance Technology is preferred.

Required Skills

• Service Delivery Management
• Platform Support & Operations
• SLA / OLA Management
• Incident & Problem Management
• Delivery Governance
• Team Leadership
• Capacity Planning
• Stakeholder Management
• Risk & Escalation Management
• Process Improvement

Preferred Certifications

• PMP – Preferred
• ITIL 4 Foundation / Managing Professional – Preferred
• PRINCE2 Practitioner – Preferred
• Agile / Scrum Certification – Desirable

Education

Bachelor's degree in Engineering, Computer Science, Information Technology, or Business Administration . MBA or relevant professional certifications will be an advantage.

Interested candidates can share their updated CVs at: