Regional Director of Facilities Management

MB Professional Services · Jacksonville, United States

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About Us

Medxcel is a leading healthcare facilities services organization focused exclusively on helping hospitals create safe, efficient, reliable environments for patient care. Built by healthcare, for healthcare, Medxcel combines facilities management expertise, data, technology, regulatory support, and strategic planning to help healthcare organizations optimize their physical environments.

As a wholly owned subsidiary of Ascension , one of the nation’s largest nonprofit health systems, Medxcel offers the resources and scale of a major healthcare organization while maintaining a specialized focus on transforming healthcare facilities management.

Position Summary

The Regional Director provides leadership for an assigned group of Facility Directors and manages an entire region. This role serves as the connection between the assigned site teams and the overall Medxcel Facilities Management team. The position holds primary responsibility for assuring that customers recognize the role of Medxcel Facilities Management in the performance of their on-site team. It is also responsible for holding the assigned Facility Directors accountable for meeting standards, achieving technical service delivery excellence, meeting financial objectives, attaining high customer satisfaction and loyalty, and meeting Medxcel Facilities Management's mission in general. This role holds primary responsibility for building the Facilities Management business in the area through adding new Ascension-related sites as well as desirable non-Ascension related business where possible.

Qualifications

• Bachelor’s degree in business, engineering, or management, or 10+ years’ related experience working in a healthcare facilities management or field management in healthcare facilities outsourcing
• Certified Healthcare Facilities Manager (CHFM)
• 8+ working in a healthcare facilities management or field management in healthcare facilities outsourcing
• Knowledge and experience with The Joint Commission, NFPA, state and federal regulations for healthcare facilities
• Experience in developing service programs in a facility or healthcare environment
• (Preferred) Five or more years’ experience in a large, multi-campus healthcare system
• Strategic leadership skills to execute initiatives and objectives
• Problem solving: Identifying and resolving problems in a timely manner and gather and utilize data for business decisions
• Planning/organizing: Prioritizing and planning work activities, uses time efficiently and develops realistic action plans.
• Ability to adapt: Adapt quickly to changes in scope or direction and be flexible to adopting changes quickly.
• Excellent communication and interpersonal skills with ability to communicate across all levels of the organization, including technology, tools, and processes.
• Experience and proficiency with MS Office Suite.
• Excellent leadership skills in team environments
• Working knowledge of hospital operations and supporting hospital administration in a matrix environment
• Working knowledge of healthcare facility systems and equipment
• Critical thinking skills – ability to gather, synthesize, analyze information to objectively draw conclusions, make reasonable decisions and provide solutions and communicate the situation, action and result clearly and concisely
• Decisive judgment – ability to assess situations or circumstances and draw sound and objective conclusions
• Accountability – ability to take responsibility for action and results
• Ability to delegate tasks, follow up on assigned tasks and report on progress of work
• Ability to train others on technical components, applicable regulations and internal procedures to ensure efficient and safe plant operations
• Ability to work with minimal supervision.
• Must be able to work in a stressful environment

Responsibilities

Regional Service Management - 40%

• Lead a team of Directors across a geographic region with an emphasis on developing existing and future talent, mentoring and inspiring performance, and enabling on-site leaders to succeed.
• Hold full accountability for achieving service excellence, financial goals, regulatory compliance, and organizational development goals.
• Assist assigned Facility Directors in achieving consistent high performance through the development and execution of controls designed to assist in developing the Directors to better meet their service delivery objectives and create high customer satisfaction.
• Perform in-depth quality reviews of site operations, using the tools provided by Medxcel Facilities Management, and establish on-going plans, goals, and objectives, to correct deficiencies and improve performance
• Oversee the establishment and approval of annual operating and capital budgets and monitor on-going financial performance against those budgets among assigned facilities
• Oversee the establishment and approval of training, staffing, and resource plans and monitor performance relative to such plans

Customer Relationship Management - 30%

• Facilitate annual pricing amendments with customers
• Assist and support facility directors with identifying and implementing cost reduction opportunities
• Conduct periodic business reviews with customers
• Assist on-site management with ensuring the customer’s program understanding, customer satisfaction, strategic partnering, and continuous improvement efforts
• Develop and nurture key customer relationships to create a high degree of loyalty to Medxcel Facilities
• Management in addition to local operations
• Be visible and available to key customer leadership during frequent site visits
• Leverage customer relationships and service excellence to grow the region
• Work effectively with Medxcel Facilities Management executives and other leaders to drive business innovation, service strategies, revenue growth, and continuous improvement processes at the regional level to ensure service excellence
• Lead corporate wide and regional strategic initiatives as assigned
• Leverage local and regional professional society involvement as a means of promoting and representing Medxcel Facilities Management within regions or local communities through pre-defined branding and service initiatives