# senior manager /agm– crm (real estate)
Tara Devi's Enclave Shimla · Agpo, India
Job Description
WE ARE HIRING | SENIOR MANAGER / AGM – CRM | REAL ESTATE
Location: New Shimla, Himachal Pradesh
Company: Pranav Infra & Trade Ventures Pvt. Ltd. (Taradevi's Group)
Project: Taradevi's Enclave
Experience: 7+ Years
Employment Type: Full-time | On-site
Reporting To: Senior Leadership / Head of Sales
About Taradevi's Group
Taradevi's Group develops premium residences and vacation homes in Himachal Pradesh.
Taradevi's Enclave, our flagship residential development in New Shimla, is designed for discerning local and second-home buyers, including HNIs, NRIs and out-of-state investors.
We believe that a premium product deserves a premium customer experience — from the moment of booking through possession and beyond.
About the Role
We are looking for an experienced Senior Manager / AGM – CRM to take complete ownership of the post-sales customer journey.
You will be the key point of accountability for every buyer's experience after booking — ensuring documentation, collections, customer communication, coordination and handover are managed smoothly and professionally.
This is a high-touch role involving premium, HNI, NRI and second-home buyers, where service quality, ownership and attention to detail are critical.
Key Responsibilities
Manage the complete post-sales customer lifecycle — from welcome and documentation to payment milestones and possession/handover. Own and monitor construction-linked payment collections, including demand generation, follow-ups, outstanding dues and collection efficiency. Act as the primary point of contact for customers and resolve queries related to agreements, payment schedules, timelines and statutory formalities. Coordinate closely with Sales, Legal, Accounts and Project/Site teams to ensure every customer file is accurate and up to date. Manage customer documentation including allotment letters, Agreements to Sell, Sale Deeds, registration and applicable Section 118 formalities. Drive customer satisfaction, retention, referrals and long-term customer relationships. Promote and coordinate enrolment into the company's rental-management program where applicable. Maintain the CRM system as the single source of truth for customer status, collections, documentation and communication. Prepare regular MIS and management reports covering collections, ageing, customer status and escalations. Handle customer escalations and grievances professionally and discreetly, particularly for HNI and NRI clients.What We're Looking For
7+ years of experience in Real Estate CRM, Post-Sales or Customer Relationship Management, with 2–3 years in a senior/managerial role. Hands-on experience managing collections against construction-linked payment plans. Strong working knowledge of real estate documentation and RERA compliance. Knowledge of Himachal Pradesh land regulations, including Section 118, will be a strong advantage. Strong proficiency in CRM software with excellent data and process discipline. Excellent written and verbal communication skills in English and Hindi. Strong customer-service orientation with the maturity to manage demanding and high-value clients calmly. Strong coordination and stakeholder-management skills. Willingness to work on-site in New Shimla.Nice to Have
Experience with luxury, resort or second-home residential projects. Experience handling NRI customers. Exposure to rental, leaseback or property-management programs. Strong understanding of premium real estate customer experience.What We Offer
A senior, high-ownership role on Taradevi's Group's flagship project.
Direct access to senior leadership and clear ownership of the customer experience.
Opportunity to work with HNI, NRI and premium residential customers.
Compensation competitive with experience and role.
How to Apply
Interested candidates can share their updated CV along with a short note highlighting their:
Real estate CRM / post-sales experience
Collections handled
Project size / number of customers managed
Experience with HNI/NRI customers
Relevant CRM and documentation experience
Email: hr@
Whats App:
Subject: Senior Manager / AGM – CRM | Taradevi's Enclave
If you have strong post-sales experience and believe in delivering a premium customer experience from booking to possession, we would love to hear from you.
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Details
| Company | Tara Devi's Enclave Shimla |
| Location | Agpo, India |
| Type | FULL TIME |
| Niche | general |
| Experience | permanent |