Technical Service Engineer-EV Powertrain/After Sales

Virya Electric Powertrains · Lucknow, India

KEY RESPONSIBILITIES

• EV(Electric Vehicle) Powertrain Diagnostics & Technical Support: Diagnose and troubleshoot Electric Vehicles-EV 3 wheelers, EV 2 wheelers, traction motor, motor controller/inverter, gearbox/drivetrain interfaces, cluster, DC-DC converter, encoder/sensors, throttle, wiring harness/connectors and related Virya-supplied components using diagnostic software, DTCs, CAN data, electrical measurements, wiring diagrams and structured fault-finding.

• Remote Resolution & Field Support: Provide prompt technical guidance to OEM/dealer service teams through phone/video/remote diagnostics, with a strong focus on first time-right resolution. Visit dealer/customer locations for unresolved or critical cases, breakdown support and joint investigations as required.

• Vehicle-Level Fault Isolation: Understand complete EV architecture and isolate whether a concern originates from Virya components or interfacing systems such as battery/BMS, charger, vehicle wiring, fuse/relay, communication network or other parts. Battery knowledge is required for diagnosis; this is primarily an EV powertrain support role.

• Warranty Assessment & Claim Validation: Evaluate field failures against warranty terms, technical evidence and failure mode; distinguish product defect from misuse, abuse, external system/interface issues or non-Virya parts. Recommend approval/rejection with clear technical justification and supporting evidence.

• RCA, R&D & Quality Coordination: Coordinate with R&D, Quality, Manufacturing and suppliers for complex failures, root-cause analysis, corrective actions, product feedback, field data and closure of recurring concerns.

• Case Management, Reporting & Communication: Own service cases/tickets through closure; prepare clear service reports, joint investigation reports, failure summaries, photographs/data evidence and professional emails to OEM customers. Track repeat issues, response/TAT and escalation status.

• Dealer Training & Knowledge Support: Conduct technical training/OJT for OEM service engineers and dealer technicians on EV powertrain architecture, diagnostic procedures, tools/software, warranty practices and safe working methods.

• Safety & Travel: Follow applicable EV electrical/HV safety, PPE and service SOPs. Be willing to travel within the assigned territory and PAN India on case-to-case requirements.

CANDIDATE PROFILE

Technical

• Diploma in Electrical/Electronics/Automobile/Mechanical; B.E./B.Tech preferred.

• 2–5 years in EV/automotive field service, technical support or diagnostics; 2W/3W/commercial EV exposure preferred.

• Working knowledge of motors, controllers/inverters, power electronics, CAN communication, diagnostic tools, multimeter and electrical schematics.

Behavioural / Communication

• Strong analytical troubleshooting and customer/dealer handling skills; able to work independently in field situations.

• Good written and verbal English; Hindi communication is essential for the Lucknow base.

• Good MS Excel/Word/PowerPoint and structured technical report-writing skills.

Employment Type: Full-time, Permanent | Base Location: Lucknow | Travel: As required for customer support