Director of Quality

Archdiocese of St. Louis · United States

St. Patrick Center provides opportunities for self-sufficiency and dignity to people who are homeless or at risk of becoming homeless. Individuals and families build permanent, positive change in their lives through safe and affordable housing, sound mental and physical health, and employment and financial stability. Working collaboratively with individuals, businesses, government and other service providers, St. Patrick Center will end chronic homelessness in the St. Louis region through Housing First, an evidence-based practice that tells us to remove barriers, do intake and assessment early, move people into housing and offer them support to achieve their goals. Job Summary Catholic Charities of the Archdiocese of St. Louis, St. Patrick Center, is looking for a Director of Quality to provide leadership and oversight for all service line Performance & Quality Improvement (PQI) activities. This role ensures strong quality systems, regulatory and accreditation compliance, effective data infrastructure, and a culture of continuous improvement across all programs/services and departments. This centralized role collaborates with program leadership, senior leaders, and Ministry Office to strengthen outcomes, standardize processes, and promote high-quality, safe, and mission-driven services. Annual compensation starts at $75,000, with opportunities for salary advancement upon meeting preferred qualifications. Benefits: Medical, dental and vision insurance; Paid life insurance; Long-term disability insurance; Flexible spending account; 403(b) with company match; Holiday pay; Paid time off (vacation and personal days); Paid parental leave; Paid sick days; Wellness perks; Coworker appreciation days; Learning and development resource; And much more! Overview and Responsibilities

• Lead all PQI efforts, including implementation of the performance improvement plan and facilitation of data-driven evaluation with program and department leaders.
• Oversee accreditation readiness, licensure compliance, and adherence to regulatory and contractual performance standards.
• Maintain systems for qualitative and quantitative data collection, ensuring accurate monthly, quarterly, and annual reporting.
• Produce tailored performance reports for senior leaders, funders, and stakeholders; respond to ad-hoc data needs.
• Lead internal file audit and case record review processes, identify trends, and support corrective action planning.
• Support development and revision of policies and procedures related to quality, area of compliance, and accreditation.
• Facilitate and disseminate information related to PQI processes, documentation standards, confidentiality/privacy requirements, and regulatory expectations, including coordination of training and educational support as appropriate.
• Administer client and staff satisfaction surveys, analyze results, and guide action planning.
• Serve as HIPAA Privacy Officer (if applicable), overseeing privacy standards and record-request processes.
• Collaborate with grants, development, and research teams on evaluation and reporting needs.
• Support service-line-specific quality requirements (behavioral health, child welfare, senior services, homelessness services).
• Participate in organizational quality committees and act as liaison between Ministry Office and service-line leadership.
• Other duties as assigned.

• Bachelor’s degree in a related field required; Master’s preferred, with 5+ years experience in quality improvement, compliance, or program evaluation.
• Demonstrated experience leading accreditation, regulatory compliance, and continuous improvement initiatives.
• Strong analytical ability with experience in data validation and reporting and use of electronic client record systems.
• Knowledge of regulatory standards (Joint Commission, HIPAA, state licensing, ASAM, Medicaid, HUD, 42 CFR Part 2).
• Experience developing and delivering staff training on quality, compliance, and documentation.

• Demonstrated ability to lead PQI initiatives and maintain compliance with Joint Commission and organizational standards.
• Proven skill in interpreting and applying regulations, licensing rules, and accreditation requirements.
• Excellent communication skills with proven ability to manage multiple projects and present complex information clearly.
• Measurable proficiency in data analysis, including designing KPIs, validating data, and producing accurate performance reports.
• Experience conducting internal audits and reducing compliance gaps through corrective action planning.
• Ability to facilitate cross-department collaboration, build consensus, and support leaders through change.
• Strong capability to develop and deliver training that improves documentation accuracy, compliance rates, and quality outcomes.