Third Party Liaison Manager

(This role will require travel across our Northern region sites)

Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.
About Barhale
Who are Barhale?
Barhale is a business founded on family values, having been established by our Chairman, Dennis Curran, in 1980. We are one of the largest privately owned civil engineering and infrastructure specialists in the UK, with over 40 years of experience in providing design, civil engineering and maintenance services working across multiple sectors, including:
Water
Transport
Built environment
Energy
We operate as a tier one partner for blue chip, regulated and private clients, working as part of large frameworks, joint ventures and alliances, as well as on individual standalone projects, developing long-term relationships based on delivering to the Barhale values which have been integral to our business since their inception in 1985.
Our direct delivery model is at the core of everything we do, as we believe that people are our greatest asset. Therefore, we robustly source, train and retain all our own frontline delivery teams as well as management and support services. We employ over 1,200 employees nationwide.
We possess a range of specialist skills to support our civil engineering and infrastructure activities, including:
Tunnelling
MEICA
Temporary and permanent design
Steel-fabrication
Signs (design and fabrication)
Health & safety equipment and products, including PPE
Company Website:
Showcase Video:
join Barhale?
As Gold Investors in People, we are committed to a high standard of people practices, creating an inclusive environment and ensuring cultural alignment to business strategy, ethos and philosophies.
Job security, long-term secured work through various frameworks and large infrastructure schemes
A broad range of civil engineering, mechanical and electrical schemes across some of the UK's largest infrastructure projects and clients
Strong career progression as demonstrated by our track record in promoting from within, as we believe this is a key driver of our success
Third Party Liaison Officer
The Role
To act as the 3rd party liaison across our projects from the feasibility stage through to the completion of construction on site. The role will be broad-reaching and covers key aspects such as Customer Liaison, Local Authority and Highways engagement and noticing, and championing Social Value and Sustainability within the Region.
Key Responsibilities
Strategy
Support the project teams to map out interested parties / key stakeholders at the project outset and develop the necessary strategies needed for managing them accordingly
On a project-specific basis, handle any highway noticing and STATS plans requests as needed – Liaise with project teams at the outset to understand the demand
Establish and maintain a good working relationship with our clients to define and support the development of a customer strategy
To apply customer management processes by listening to the voice of the customer during the planning and delivery stages of the project
Develop project-specific 3rd Party Customer and Stakeholder Management plans and regular updates provided throughout the life cycle of projects
Develop an annual Regional Social Value and Sustainability project-specific plan
On a project-by-project basis, identify and help deliver Social Value and Sustainability targets
Insights and Analysis
Measure the customer experience that impacts our CMex measures to produce valuable insights and to identify customer trends
To ensure that our plans maximise the customer experience and social impact and meet local community needs
Monitoring and measuring of customer satisfaction / social value KPIs
Be responsible for reporting on the customer satisfaction / social value scoring and providing feedback to our clients and operational teams
Performance
Engage with the Client's Customer Challenge Group to develop and improve the customer relationship
Work closely with our clients and Barhale's team to develop/share digital methods (Twitter/blogs/apps) to allow customers to engage and gain valuable customer insights
To work with the design and delivery team to ensure project deliverables provide an excellent customer experience
Work collaboratively with stakeholders to align on methodologies and insights to achieve an excellent customer and sustainability experience
Community and Engagement
Support Clients with their customer engagement targets and promote, develop & implement key messages in local communities
Take a proactive approach in promoting civil engineering as a career choice to schools and colleges by attending STEM events
Engage with the local community by visiting the areas to identify issues with services, access, vulnerable people, landlords/owners, and stakeholders
Liaise with the local community regarding project plans to keep residents and members of the public up to date with project developments and measure project plan performance. Help manage, attend and support Public Consultation sessions
Share knowledge and provide training, when applicable, with the site team regarding good public relations and support sustainability
Help arrange events for both internal and external meetings/socials
Essential:
Previous experience working within a Customer/Community-focused position
Experience of delivering service improvements, research insight and analytics
Ability to confidently present analytical data and insights both visually and verbally
Strong interpersonal, organisational, communication and time management skills
Ability to show empathy and understanding of customer needs
In-depth experience working with all Microsoft packages
Driving licence
Desireable:
Good social media skills with the ability to develop engaging and timely updates on project development across varied Social Media platforms
Caring and investing in you
Our values have been embedded at Barhale for over 40 years, and they are our guiding principles regarding how we care and invest in people. Our values are our commitment to being a people-centric company.
As a Gold Investors in People company and a Sunday Times 100 Best Company to Work For, we are committed to investing in people. xrexnqw We are passionate about creating a working environment where people are supported throughout their careers, where people can enjoy security and be part of a company that cares about them.
From the moment you join us, your well-being and career aspirations will be supported by.
Competitive salary
Company Pension
Life Assurance
Private Medical
25 days of annual leave in addition to 8 public bank holidays and loyalty days
8 hours volunteering
Employee Assistance Programme to support your mental, physiological and financial wellbeing
Flexible benefits via salary sacrifice
Company car/green car scheme/car allowance/Van (dependent on position)
Leadership & management training and coaching
Regular line management engagement and appraisal to support your career progression
Development supported by internal and externally delivered training
Continuous service awards