CRM Technical / Dynamics 365 CE Support Engineer

Core requirement: * Strong Dynamics 365 CE and Dataverse experience. * Deep Power Platform knowledge: Power Apps, Power Automate, Power BI, Power Pages. * Hands-on C#, .NET and JavaScript development. * Experience with Azure Functions, Logic Apps and Service Bus. * Strong production troubleshooting, debugging, RCA and incident management. * Experience in managed services/application support. * Ability to independently own customer issues from triage → resolution → closure. * Strong customer communication and stakeholder management. * Ability to handle escalations and complex technical issues. * Experience identifying recurring issues and implementing preventive improvements. * Ability to mentor junior team members. * Exposure to AI-assisted troubleshooting/support tools is expected. * Overall profile: This is more of a Senior D365 CE technical support / application support role rather than a pure D365 developer or implementation role.