Senior Help Desk Specialist II - Onsite & Remote Support

NuAxis · Workfromhome, United States

NuAxis is seeking a Service Desk Specialist to provide on-site and remote technical support for MEMC and WMATA environments. You will manage incidents, triage issues, and ensure timely resolution while adhering to SOPs and KBAs.

Travel up to 50% may be required to support government locations and projects. The role involves logging tickets, supporting PC refresh programs, and collaborating with Tier I/II teams to maintain service levels and quality assurance.