Support engineer

True Tech Professionals · India

Hiring: Open Shift Support Engineer

Location: Noida (Onsite)

Shift: 24x7 Rotational Shifts

Experience: 2–3 Years

We are looking for an Open Shift Support Engineer (L1) to provide first-line support for a production Red Hat Open Shift platform. The ideal candidate should have hands-on experience with Open Shift/Kubernetes environments, Linux administration, and incident management.

Key Responsibilities:

Monitor Open Shift cluster, node, and pod health

Respond to alerts, incidents, and service requests within SLA

Troubleshoot pod and workload issues (Crash Loop Back Off, Pending, Image Pull Back Off, Evicted, etc.)

Perform routine platform operations using oc/kubectl and Open Shift Console

Manage namespaces, resource quotas, RBAC requests, and storage monitoring

Support application teams with deployments and access requests

Maintain runbooks, shift handovers, and knowledge base documentation

Required Skills:

2–3 years of Open Shift or Kubernetes support experience

Strong understanding of Pods, Deployments, Services, Routes, Config Maps, Secrets, and PVCs

Hands-on experience with oc and kubectl commands

Linux Administration (RHEL/Cent OS)

Basic Networking (DNS, TCP/IP, Load Balancing, Ingress/Routing)

Experience with Service Now, Jira Service Management, or similar ticketing tools

Basic Shell Scripting

Preferred Skills:

RHCSA or Open Shift Certification

Prometheus, Grafana, Alertmanager

Jenkins, Tekton, Git Lab CI, Argo CD

Helm

Experience working in a 24x7 support environment