Urgent opening:: senior salesforce consultant

Experience: 9 -12 Years
Location: Bangalore, Hyderabad, Chennai, Mumbai, Pune, Ahmedabad, and Coimbatore
Work Mode: Hybrid (2 days work from office is mandate)
Notice: Immediate
Shift: 2 PM to 11 PM IST
L1 Interview: In-person (mandate)
Please find below the JD.
We are looking for a Senior Salesforce Consultant / Salesforce Engineer to support a large-scale Customer Success transformation initiative involving the consolidation of customer success teams and processes across multiple acquired organizations onto a common platform and operating model.
The Salesforce Consultant will bring deep Salesforce platform expertise to the discovery team, supporting requirements gathering, assessment of the existing Salesforce environments, data/process analysis, and evaluation of Salesforce as a potential target platform.
Key Responsibilities
Participate in business and technical discovery sessions with Customer Success stakeholders and teams across acquired organizations.
Understand and document current-state customer success processes, workflows, data structures, and platform usage.
Assess existing Salesforce environments, including:
Salesforce data model and objects
Configuration and customization
Workflows, automation, and business rules
User roles, profiles, permissions, and security
Integrations with other enterprise platforms
Data quality, duplication, and dependencies
Custom applications/components where applicable
Work with cross-platform teams to understand how Salesforce data and processes interact with Atlassian/Jira Service Management and Service Now.
Identify Salesforce capabilities that can support the desired future-state customer success operating model.
Evaluate gaps between current Salesforce capabilities and business/functional requirements.
Provide recommendations on platform fit, configuration vs. customization, data migration, integrations, and target-state architecture.
Contribute to the assessment of Salesforce as a potential target platform alongside JSM and other options.
Support development of the future-state design and Design Blueprint, including Salesforce-specific recommendations and considerations.
Identify key data migration considerations, including data mapping, data quality, historical data, transformation requirements, and migration dependencies.
Identify risks, assumptions, constraints, and dependencies associated with the Salesforce platform.
Collaborate closely with the broader discovery team, including consultants with JSM, Service Now, data migration, and business process expertise.
Present Salesforce findings and recommendations to client stakeholders and senior leadership.
Required Skills & Experience
8+ years of experience working with Salesforce, with strong experience in Salesforce consulting, solution design, or platform architecture.
Strong understanding of the Salesforce platform, data model, configuration, automation, security, and integrations.
Experience conducting Salesforce discovery and assessment for enterprise-scale transformation programs.
Ability to translate business requirements into Salesforce capabilities and solution options.
Strong understanding of data migration and data integration concepts, preferably involving Salesforce and other enterprise platforms.
Experience assessing complex Salesforce environments with significant customization and/or integration footprints.
Experience working on enterprise application consolidation, platform rationalization, or transformation programs.
Strong analytical and problem-solving skills, with the ability to identify gaps and recommend pragmatic solutions.
Strong communication skills and the ability to work directly with business and technical stakeholders.
Comfortable working in a multi-platform environment and collaborating with architects/consultants across Salesforce, Service Now, JSM, and data migration.
Preferred / Nice-to-Have
Salesforce certifications such as Salesforce Certified Administrator, Platform Developer, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, or Application/System Architect.
Experience with Service Cloud and/or Salesforce Service capabilities, particularly in Customer Success or support organizations.
Experience with Salesforce Data Cloud, where relevant to the target-state architecture.
Experience with Service Now and/or Atlassian/Jira Service Management.
Experience with Salesforce data migration from legacy or acquired-company environments.
Experience in M&A integration / post-acquisition technology consolidation.
Experience working on large-scale operating model and technology transformation initiatives.