Food Service Manager- The Venues Collection

Food Service Manager - Kents Hill Park, Milton Keynes | Full-Time / Permanent

Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
£35k + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
We're looking for...
We're looking for an experienced and passionate Food Service Manager to lead the Restaurant & Bar operation at Kents Hill Park.

This is a hands-on leadership role where you'll be responsible for delivering consistently high standards of food and beverage service, developing a great team and creating memorable guest experiences, while also supporting the wider operation as a Duty Manager.
We are The Venues Collection
The Venues Collection brings together a portfolio of distinctive conference, training, accommodation and event venues across the UK.

We create memorable experiences for our guests, from residential conferences and corporate meetings to large-scale events and special occasions. Behind every great guest experience is a team of people working together to make sure everything runs smoothly.

As part of Compass Group UK & Ireland, we have the scale, resources and opportunities of a global hospitality business, while keeping our focus firmly on our people, our customers and the individual character of our venues.
Food Service Manager - The Role
Reporting to the Front of House Manager , you'll take ownership of the Restaurant & Bar operation at Kents Hill Park, leading the team to deliver exceptional service while ensuring the department operates safely, efficiently and commercially.

You'll be responsible for:
Leading the day-to-day Restaurant & Bar operation
Delivering consistently high standards of food and beverage service throughout the guest journey
Recruiting, training, coaching and developing a high-performing team
Creating a positive, guest-focused culture and leading by example
Managing labour scheduling in line with business demand
Holding regular one-to-ones and performance reviews
Driving colleague engagement, retention and development
Building strong relationships with the kitchen and wider operational teams
Maximising revenue through effective upselling and promotional activity
Monitoring service levels, staffing requirements and operational performance
Managing stock, wastage and beverage gross profit performance
Ensuring licensing, food safety and hygiene standards are maintained
Handling guest queries and feedback, taking ownership through to resolution
Identifying sales opportunities through positive guest interaction
Ensuring departmental SOPs are up to date and fully adhered to
Managing Profit Protection requirements within the department
Ensuring the team understands the venue's facilities, events and services
Maintaining effective communication across departments
Managing maintenance issues promptly and ensuring these are recorded appropriately
Supporting colleague discipline and grievance procedures in line with company policies
Taking ownership of Health & Safety and ensuring all relevant legislation and risk assessments are followed.
Duty Management
As part of the role, you'll also take responsibility for Duty Management shifts across the property, acting as a key point of contact for guests and operational teams.

This will include:
Leading hotel operations during assigned Duty Manager shifts
Acting as the primary escalation point for guest and operational issues
Conducting hotel walkarounds and compliance checks
Ensuring health, safety, security and brand standards are maintained
Responding effectively to emergencies, incidents and guest welfare concerns
Supporting communication between operational departments
Supporting the Front of House Manager in maintaining exceptional standards across the property.
What we're looking for
We're looking for a confident hospitality leader who enjoys being visible, hands-on and close to both their team and their guests.

You'll ideally have:
Experience leading a food and beverage, restaurant or bar operation
Strong people leadership and team development skills
A genuine passion for delivering excellent guest service
Good commercial awareness, including revenue, stock, wastage and cost control
The ability to motivate and engage a team in a busy operational environment
Excellent communication and interpersonal skills
A proactive approach to problem solving and guest recovery
Good knowledge of food safety, Health & Safety and licensing requirements
Strong organisational skills and the ability to manage competing priorities
Confidence making decisions and taking ownership of operational issues
The ability to work collaboratively across departments
A flexible approach and willingness to support the wider operation when required
Good IT skills and confidence using departmental systems, with experience of Opera desirable.
What you'll get in return Competitive salary with bonus and full company benefits
23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
Healthcare & wellbeing: Aviva Digicare and Medicash, including dental, optical and therapy treatments
24/7 Employee Assistance Programme and mental health support
Enhanced maternity, paternity and adoption leave
Additional family-friendly benefits
Shopping, entertainment and travel discounts through Perks at Work
Up to 55% off cinema tickets
20% off Nuffield Health and 10% off PureGym memberships
Travel discounts including TUI and Expedia
Shopping discounts across high street and online retailers
Meals on duty
Vodafone discounts
Pension scheme and Life Assurance
Ongoing training and development
Professional subscriptions paid
Financial wellbeing support and preferred rates on salary finance products
Structured career pathways and opportunities across Compass Group
Why Join Us?
Kents Hill Park is part of The Venues Collection , offering conference, meetings, training and residential accommodation in Milton Keynes.

As Food Service Manager, you'll have the opportunity to play a key role in the guest experience, leading the Restaurant & Bar team while also gaining wider operational exposure through Duty Management. It's a role for someone who enjoys variety, likes being visible on the floor and wants to make a real impact across the venue.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.

Together, we create unforgettable experiences - and shape the future of hospitality. xrexnqw

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