Customer Support Executive | International Voice Process

Impetus Career Consultants · India

Hiring: Personal Banker-International voice

Exp: 2–6 Years

Location: Pune

Work Mode: Work from Office

Role Overview:

We are looking for a customer-focused Personal Banker to handle international clients, resolve queries, and provide personalized banking support across multiple communication channels.

Key Responsibilities

• Handle customer queries, requests, and complaints efficiently.
• Provide exceptional customer service through voice and digital channels.
• Understand customer needs and provide appropriate banking solutions.
• Coordinate with Sales, Operations, Risk, Compliance, and Collections teams.
• Ensure accurate and timely execution of customer transactions.
• Follow all regulatory requirements, banking policies, and compliance guidelines.
• Identify opportunities to improve customer experience and digital capabilities.

Requirements

• 2–6 years of experience in International Voice Process / Banking / BFSI .
• Excellent English communication and customer-handling skills.
• Strong problem-solving and interpersonal skills.
• Knowledge of banking products and customer service processes.
• Comfortable working in international/rotational shifts.