Customer Service Executive

Hiring: Customer Service Executive | Nuvo Aeon Diamond & Jewellery Pvt. Ltd. | Remote Nuvo Aeon Diamond & Jewellery Pvt. Ltd. is seeking a Customer Service Executive to serve as the first point of contact for our customers across chat and email. This is a fully remote, night-shift position. Role Overview The Customer Service Executive will handle customer queries, guide customers through their purchase journey, and support conversions through consultative, pressure-free assistance — there are no hardcore sales targets in this role. Key Responsibilities Handle customer queries via chat and email promptly, accurately, and professionally Resolve customer doubts related to products, orders, shipping, returns, and policies Guide purchase decisions through soft, consultative selling when customers reach out with queries Coordinate with internal teams to resolve order-related issues and ensure a seamless customer experience Maintain accurate records of customer interactions and escalate issues where required Candidate Profile Prior experience in e-commerce customer support (mandatory) Excellent written and verbal communication skills Willingness to work night shifts on a regular basis, including weekends Customer-first attitude with the ability to handle queries patiently and empathetically Experience in the jewellery or diamond industry will be an added advantage Position Details Location: Remote (Work from Home) Shift: Night shift Employment Type: Full-time