Senior Consultant / Team Lead (Pharma Mystery Shopping & Compliance)

The Senior Consultant / Team Lead – Pharma Mystery Shopping & Compliance is responsible for executing and coordinating compliance testing programs across online pharmaceutical and healthcare platforms. This role ensures adherence to prescription drug regulations, healthcare privacy standards, fraud prevention requirements, and payment card brand compliance programs. The role leads day-to-day mystery shopping engagements that simulate pharmacy customer journeys, including prescription verification, checkout processes, pharmacist consultations, and patient support interactions. The Senior Consultant serves as a subject matter expert, mentors Analysts and Consultants, and works closely with Compliance, Legal, Risk, and Operations teams to identify regulatory gaps and recommend corrective acti