IT Operations Lead – Customer-Focused & AI-Driven

Oxiliry · Hyderabad city taluka, Pakistan

Oxiliry is seeking a senior IT Operations and Service Management leader to guide performance, reliability, and customer outcomes across networks, cloud, and security. You will coach teams, implement ITIL-based processes, and drive data-driven improvements with AI-safe practices.

The role focuses on owning incident management, cross-functional coordination, and continuous service delivery improvements to meet escalating business needs.