Customer Success & Sales Coordinator (Remote)

Soto Boxing Training · Hyderabad, India

Location: Remote (Philippines, India, or similar)

Hours:

• Monday – Friday: 1:00 PM – 7:00 PM PST
• Saturday: 9:00 AM – 2:00 PM PST
• Sunday: Off

Compensation:

• $1,000 USD per month
• Performance reviews with opportunities for increased responsibility and salary as the company grows.

Soto Boxing Training is a fast-growing boxing gym in Las Vegas, Nevada. We help kids, teens, and adults build confidence, improve fitness, learn real boxing skills, and become the best version of themselves.

We’re building more than a gym—we’re building a technology-driven fitness company with our own custom app, CRM, and member experience platform. We’re looking for someone who wants to grow with us long-term.

We’re looking for an energetic, organized, and friendly Customer Success & Sales Coordinator to become the first point of contact for our current and future members.

Your mission is simple:

Help more people start their boxing journey and provide an amazing customer experience.

This is not a traditional customer service position. You’ll be responsible for helping generate revenue by converting leads into members while ensuring every customer receives excellent service.

• Contact new leads quickly after they inquire.
• Answer questions via phone, SMS, email, and CRM.
• Schedule free trial sessions.
• Follow up with leads who haven’t booked yet.

• Confirm upcoming trial appointments.
• Reschedule missed appointments.
• Follow up after trial sessions.
• Help convert trial members into paying members.

• Help new members download and use the Soto Boxing app.
• Assist members with booking classes and private sessions.
• Answer membership questions.
• Resolve basic customer issues quickly and professionally.

• Maintain accurate customer records.
• Update lead stages and notes.
• Complete daily follow-up tasks.
• Utilize CRM automations effectively.
• Ensure no lead is forgotten.

• Respond to incoming calls.
• Reply to emails and text messages.
• Assist with appointment scheduling.
• Support coaches and management as needed.

• Excellent written and spoken English.
• Friendly and professional phone presence.
• Strong customer service skills.
• Comfortable making outbound follow-up calls.
• Organized and detail-oriented.
• Reliable internet connection.
• Quiet home office.
• Comfortable learning new software.
• Positive attitude and strong work ethic.

• CRM software (HubSpot, Zen Planner, GoHighLevel, etc.)
• Sales experience.
• Fitness industry experience.
• Call center experience.
• Virtual assistant experience.

Success in this role will be measured by:

• Response time to new leads.
• Free trials booked.
• Trial-to-member conversion rate.
• No-show recovery rate.
• Customer satisfaction.
• CRM accuracy.
• App onboarding completion.
• Follow-up completion.
• Reviews generated.
• Referrals generated.

We’re building a long-term team.

As Soto Boxing continues to grow, this role has the opportunity to evolve into a leadership position overseeing customer success, sales, and member support.