Service Desk Agent

Tata Consultancy Services · Chennai, India

Role: Service desk

keywords: Service desk

Desired Experience Range 3 - 6 years

Location of Requirement Chennai

Responsibility Expectations from the role

 Answers and responds to inbound calls or electronic requests from end-users regarding products

 Creates and documents all support calls from the user community into the service desk tracking software

 Applies skills to resolve all technical trouble tickets at the service desk before referring to technical support

 Analyses and resolves all application software or hardware incidents and requests from end-users

 Ensures to log and tracks incidents and requests from identification through resolution stages

 Follows up with reported complex incidents to ensure they are resolved, requests are filled, and the customer communication is complete