Customer Success Manager (Implementation & Technical Support)

About Karnival Karnival is redefining how brands engage customers post-purchase. At the heart of our platform are our next-gen CRM and Customer Experience (CX) solutions built to empower retailers with smarter campaigns, personalised journeys, and real-time insights. From dynamic Interactive E-Receipts and actionable Surveys to gamified Raffle Draws, authentic Product Reviews, and seamless POS billing, our unified SaaS ecosystem drives loyalty, feedback, and revenue on autopilot. Powered by a centralised data lake and enterprise-grade security, Karnival is the growth engine modern retailers can’t do without. We are looking for a Customer Success Manager who can own the complete customer onboarding journey while acting as a trusted implementation consultant. This role is a blend of Customer