Operations Assistant

Troxis · Lahore, Pakistan

Job Title: Operations Assistant

Employment Type: Full-Time

Work Mode: On-site

Location: Johar Town, Lahore, Pakistan

Shift: Night

About Troxis

Troxis is a Lahore-based software company serving as the back office for a U.S.-based technology firm. We deliver innovative software and digital solutions to global clients, with our Pakistan team primarily operating during the night shift to align with U.S. business hours. Our focus areas include Software Engineering, SQA, DevOps, Enterprise Applications, and Digital Transformation.

Position Overview

We are looking for a detail-oriented and highly communicative Operations Assistant with 1–2 years of relevant experience to support daily operations, reporting, documentation, coordination, and process improvement.

The ideal candidate must have an MBA, strong English communication skills, practical knowledge of Microsoft Excel and Word, and the ability to use AI tools to improve productivity and operational efficiency.

Key Responsibilities

• Support day-to-day operational activities and coordination.


• Prepare and maintain operational reports, records, and trackers.


• Monitor KPIs and assist management with data-driven insights.


• Coordinate with internal teams and follow up on operational tasks.


• Identify process gaps and suggest improvements.


• Prepare professional documents, reports, meeting notes, and SOPs.


• Use AI tools such as ChatGPT, Gemini, Claude, or Copilot for research, documentation, reporting, and productivity.


• Maintain accurate records and ensure compliance with company processes.

Required Skills & Competencies

• MBA in Operations, Finance, Business Administration, or a related field.


• 1–2 years of experience in operations, coordination, administration, or a similar role.


• Excellent verbal and written English communication skills with confidence in communicating with managers and internal teams.


• Good practical knowledge of Microsoft Excel, including formulas, VLOOKUP/XLOOKUP, Pivot Tables, filtering, and basic reporting.


• Good command of Microsoft Word; PowerPoint is a plus.


• Familiarity with AI tools and ability to use them effectively for everyday business tasks.


• Strong analytical, organizational, and problem-solving skills.


• Strong attention to detail and ability to manage multiple tasks.


• IELTS certification is preferred.

What We Offer

• Competitive salary with performance-based incentives.


• Professional and collaborative work environment.


• International exposure and global work culture.


• Growth and learning opportunities.


• Medical, paid leaves, and other employee benefits.