Deputy Manager

Chandigarh University - HR Department · India

Job Title: Deputy Manager – Counseling (Admissions & Tele-Counseling)

Location: Mohali, Punjab (Onsite)

Company: Chandigarh University

Employment Type: Full-Time | Permanent

Industry: Education / EdTech

Department: Admissions / Inside Sales / Counseling

Working Hours: 9:30 AM – 5:30 PM (Day Shift)

Compensation: ₹7.5 – ₹9 LPA (₹60,000 – ₹75,000 In-hand)

About the Role

Chandigarh University is seeking an experienced and performance-driven Deputy Manager – Counseling to lead admissions and tele-counseling operations. The ideal candidate will possess strong leadership capabilities, a proven track record in admissions or inside sales, and the ability to drive team performance, student conversions, and revenue growth.

Key Responsibilities

Team Leadership & Performance Management

• Lead, mentor, and manage a team of 30–70 Tele-Counselors.
• Establish performance benchmarks and ensure achievement of admissions targets.
• Conduct regular performance reviews, coaching sessions, and team development initiatives.
• Foster employee engagement and drive retention strategies.

Admissions & Revenue Management

• Drive admissions conversions and revenue generation through effective counseling strategies.
• Monitor and optimize lead conversion rates and admissions funnel performance.
• Ensure timely follow-up and closure of prospective student inquiries.
• Develop and execute strategies to achieve enrollment objectives.

Operations Management

• Oversee daily tele-counseling operations and productivity metrics.
• Manage lead allocation, call distribution, and workflow efficiency.
• Ensure compliance with organizational processes, quality standards, and best practices.
• Continuously improve operational effectiveness and turnaround times.

Training & Development

• Coach team members on counseling techniques, objection handling, and sales excellence.
• Identify training needs and conduct capability-building initiatives.
• Develop future leaders through structured mentoring and succession planning.

MIS & Analytics

• Monitor key performance indicators (KPIs), conversion metrics, and revenue performance.
• Prepare and present daily, weekly, and monthly MIS reports.
• Utilize data-driven insights to improve decision-making and business outcomes.

Desired Candidate Profile

• Graduate in any discipline.
• Minimum 6 years of experience in Tele-Counseling, Admissions, Inside Sales, Telesales, or Call Center Operations.
• Proven experience managing teams of 30–70 members.
• Strong understanding of admissions processes, lead management, and conversion strategies.
• Expertise in CRM systems, performance management, and reporting.
• Excellent communication, leadership, stakeholder management, and analytical skills.
• Prior experience in the Education, University, or EdTech sector will be preferred.

Why Join Us?

• Competitive compensation package.
• Opportunity to lead large-scale admissions operations.
• Fast-track career progression within a reputed educational institution.
• Dynamic, collaborative, and performance-oriented work environment.
• Continuous learning and professional development opportunities.

Apply Now

Interested candidates may share their updated resume at:

anjali.hrd@cumail.in

7814304289