Sre
Teamware Solutions · Bengaluru, India
FULL TIMEpermanent
Job Description
Hiring: SRE (Site Reliability Engineering) – Level 2 Support
Notice Period: Immediate to 15 days left
Location: Bangalore
Experience: 3–5 Years
Role Overview:
Customer Support Analyst (L2 Support) responsible for triaging incoming requests through Service Now, resolving issues, and escalating complex technical issues to SRE/Development teams.
Key Responsibilities:
Level 2 functional & technical application support Incident, problem & request management Triage and escalation through Service Now Create & maintain Knowledge Base articles and support documentation Create & analyze reports using Service Now and/or Power BI Support Digital Operations onboarding and project tracking Work with project managers, clients, support teams and vendors Contribute to Agile & Dev Ops culture Manage priorities, deadlines and customer expectationsMandatory Skills:
Service Now
Power BI
ITIL
Strong Communication & Writing Skills
Organization & Time Management
Nice to Have:
SQL Tableau Azure/AWS Jira Incident Response Service Desk Pager Duty Datadog Share PointOptional Certification: ITIL Foundation
Details
| Company | Teamware Solutions |
| Location | Bengaluru, India |
| Type | FULL TIME |
| Niche | tech |
| Experience | permanent |