Care About Childcare Senior Business Analyst

Utah Department of Workforce Services · Salt lake city, United States

The Utah Department of Workforce Services (DWS) is seeking a skilled and highly motivated Senior Business Analyst (SBA) for their Office of Child Care (OCC) division.

As a Senior Business Analyst, you will work across all teams within the division to ensure systems align with OCC and DWS objectives. The SBA will also lead the OCC Care About Childcare web application team and work closely with the Division of Technology Services (DTS) to troubleshoot website issues, product requirements and business rules to guide the continuing build of the web application.

Day-to-day responsibilities of this position:

• Coordination with the Division of Technology Services (DTS) to adapt automated and administrative system(s) to accommodate special and complex OCC needs; assists with designing or enhancing the division's unique automated systems to interface with existing systems as needed.
• Oversees the ongoing development of OCC’s Care About Childcare web application in collaboration with DTS.
• Works with DTS to troubleshoot website issues and resolve them efficiently.
• Acts as a facilitator in problem solving situations; provides information to those seeking assistance and suggests alternatives or solutions. Takes into consideration the relative costs and benefits of potential actions to choose the most appropriate one.
• Utilizes strategic planning analysis tools such as process mapping and flowcharts.
• Anticipates how new or updated policies, procedures, or statutes will affect current systems, operational standards, and other DWS divisions.
• Monitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; makes recommendations for improvement.
• Understands effective website aesthetics, user experience, basic navigation and content.
• Selects testing methods and creates testing plans to evaluate the success of system upgrades and modifications.
• Communicates changes in real-world language, helping OCC division and partner agencies prepare for updates; manages change through implementation and reinforcement follow-up.
• Provides technical support within areas of responsibility.
• Collects and analyzes retrieved data and arranges results in a format that effectively supports OCC’s activities.

Qualifications

• Is able to use problem-solving skills to troubleshoot forward-facing website issues with system users and developers.
• Has knowledge of computer hardware and software, including some experience with applications.
• Is comfortable using technology: shared drives, cloud storing systems and web-based meeting platforms.
• Has experience communicating an organization’s specific technology system needs to a development team. Is able to organize and manage multiple projects and timelines.
• Has experience with communicating to varying knowledge bases and entities professionally and concisely both verbally and in writing.
• Has strong writing and organizational skills.
• Is skilled at using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Preferred Qualifications:

• Understanding the Care About Childcare system.
• Knowledge of the programs the Office of Child Care administers.
• Experience in developing and maintaining web systems from the business’ perspective.
• Knowledge of business and management principles involved in strategic planning, resource allocation and coordination of people and resources.
• Is able to work with many colleagues throughout both the division and the department to ensure projects are executed in a timely manner.
• Experience extracting and analyzing information from a database.
• Is able to audit and review systems to ensure compliance with applicable federal or state laws, regulations or agency rules.

About the Role

Location –

140 E 300 S

Salt Lake City, Utah, 84111

United States

Background Check Required – You must successfully pass a criminal history check.

Drug Test Required – No

Why You Should Join Our Team

In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah, click here. Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency

The mission of Workforce Services is we strengthen Utah’s communities by connecting the workforce to new opportunities and providing services to individuals and families in need. Today, more than 2,200 Workforce Services employees assist individuals in preparing for and finding jobs, meeting workforce needs of Utah businesses, administering temporary assistance, and providing economic data and analysis. Through a collaborative approach, the department has served millions of Utahns and has become a leader on several statewide initiatives. These include intergenerational poverty, homelessness, affordable housing, supporting refugees, helping rural communities, serving veterans and individuals with disabilities, and getting Utahns trained and back to work. To learn more about Workforce Services, click here.

EEO Statement

The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact .