Director - IT Operations

iMerit Technology · Kolkata, India

At iMerit , we‘re building the technology foundation that powers some of the world‘s leading AI and technology companies. As we continue to scale globally, we‘re looking for an experienced Director – IT Operations to lead our worldwide IT infrastructure, enterprise systems, and distributed IT operations.

This is a hands-on leadership role where you‘ll shape the IT strategy while remaining deeply involved in solving complex technical challenges.

What you‘ll lead:

✅ Global IT infrastructure (Linux & Windows servers, networking, VPNs, Active Directory)

✅ End-user computing, device lifecycle, MDM/UEM, and IT support

✅ Enterprise applications (ERP, HRMS, ITSM, collaboration platforms)

✅ 24x7 incident management, disaster recovery, and operational excellence

✅ Infrastructure automation using Python, Bash, PowerShell, Terraform, or Ansible

✅ Cloud environments across AWS, Azure, or GCP

✅ Global IT teams, vendor management, budgeting, and technology roadmaps

We‘re looking for someone with:

✔️ 15+ years of experience in IT Infrastructure, Cloud, and Enterprise IT Operations

✔️ Strong expertise in networking, Linux/Windows administration, enterprise SaaS, and end-user computing

✔️ Experience leading geographically distributed teams across multiple time zones

✔️ Strong automation mindset with scripting and Infrastructure as Code

✔️ Experience managing enterprise vendors, IT budgets, and executive stakeholder communication

✔️ Global operational exposure across diverse infrastructure and regulatory environments

Nice to Have:

• Experience in BPO, ITES, AI, or technology services organizations

• Experience supporting rapid global growth

• Certifications such as ITIL, PMP, CCNA, MCSE, RHCE, or cloud certifications