Operations Manager - Active Directory & Microsoft 365 Services

Role: Operations Manager - Active Directory & Microsoft 365 Services The Operations Manager for Active Directory and Microsoft 365 Services will oversee all aspects of the organization’s identity and access management (IAM), on-premises directory services, and cloud-based productivity solutions. This leader is responsible for ensuring reliable, secure, and compliant operation of AD and M365 platforms, managing a technical team, and championing service delivery and digital transformation. Key Responsibilities: Lead daily operations for on-premises Active Directory, Azure Active Directory (Azure AD), and Microsoft 365 environments. Oversee administration, health, and optimization of AD domains, trusts, Group Policy Objects (GPOs), and directory synchronization (AAD Connect/Entra Connect). Manage the Microsoft 365 platform, including Exchange Online, SharePoint, OneDrive, Teams, Intune, and Security/Compliance Center. Coordinate hybrid identity strategies (SSO, federation, Conditional Access). Develop and implement IAM policies for least privilege, access reviews, and user lifecycle (joiner/mover/leaver) processes. Ensure high availability, security, and compliance for identity and M365 services, including backup, disaster recovery, and business continuity. Monitor, report, and optimize system health, performance, and licensing using Admin Centers, Azure Monitor, and third-party solutions. Maintain documentation, SOPs, and operational runbooks for all identity and Microsoft 365 workflows. Develop detailed project plans, including schedules, resource allocation, risk mitigation, and change management processes. Coordinate internal and external resources to ensure project milestones are met on time and within budget.