Remote IT Support Specialist | Customer-Focused Help Desk

XTIUM · Islamabad, Islamabad Capital Territory, Pakistan

XTIUM is seeking a capable service desk professional to provide end-user technical support across phone, email, chat, and self-service portals. You will diagnose issues on desktops, laptops, printers, and common software, assist with password resets, and provide remote assistance when possible.

You will log incidents in ServiceNow, meet SLAs, and strive for first-call resolution, demonstrating strong communication and empathetic customer service in a 24/7 remote environment.