Account Executive, Chat (R-19662)

Dun & Bradstreet · United States

The Inside Sales function is responsible for selling the Company’s products and services to new and/or existing clients and developing or expanding accounts remotely via telephone or other electronic means. Primary responsibility is to maintain and grow the revenue stream through renewal management, crosssell
and up-sell of new opportunities. Essential Key Responsibilities

• Effectively manage incoming leads from D&B’s Chat feature on the company website, ensuring a
  seamless transition from lead to client engagement
• Be able to conduct a needs-based assessment and transition to the customer’s needs to the best product
  and solutions
• Provide customized solutions based on the unique requirements of the prospect, ensuring alignment with
  their goals and objectives
• Grow the revenue stream by identifying new logo opportunities
• Maintain consistent and accurate data in SFDC to support territory, account planning and forecasting.
• Develop and maintain an active pipeline of forecasted sales to meet annual quota objectives
• Observe and adhere to all compliance policies, trainings, and procedures while interacting and selling to
  customers. (Product training, coaching, timecard, and self-assessment, etc.)
• Additional duties as assigned.

• Education Preferred/Required Years of Relevant Experience
• Associate's Degree Required 4 to 6 years
• Bachelor's Degree Preferred

• An assertive, persistent, self-motivated professional who is a strong listener with a positive attitude and a limitless amount of energy
• Possess an aptitude for quickly grasping selling techniques and product knowledge
• Has a proven track record of achieving/exceeding quota and ability to thrive in a high volume, high energy, fast-paced, sales-driven call center environment
• Experience in selling an intangible product and/or inside sales experience is strongly preferred
• Computer knowledge with good communication, organizational and time management skills
• Strong listening, written and verbal communication skills
• Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success
• Continuous growth mindset, keep learning through social experiences and relationships with stakeholder, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs

• External Clients, Client Success, Marketing, Data, Product, Delivery and Customer Service Team members

• Employees must be able to perform the essential functions of this position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.
• Ability to sit, speak and operate telephone and/or computer for long periods of time
• Ability to handle pressure, stressful conditions, and conflict resolution
• Ability to work day, evening and/or weekend hours as needed
• Regular attendance in the office