Tier 1 Technical Support Mumbai

Job Description Our client is a leading WordPress page builder plugin. They are looking for Technical Support Agents. These are full-time, home office based positions providing technical support via chat or email during regular working hours. As Tier 1 support you will learn how to review, analyze, and resolve a variety of customer issues, quickly, and professionally, and will communicate in English with web professionals from around the world, via tickets, emails, and live-chat. The Tier 1 agent is an entry-level position that can be a gateway role to any aspiring web technologist, with a passion for customer service. Requirements Troubleshooting and technical issue analysis skills Ability to fluently communicate complex technical ideas in English Ability to break down and guide through a