Customer Service Team Lead

Role Requirements Experience Range: 8-15 Years of experience Key Skills: Order to Cash (O2C) process SAP MM and SAP SD Import & Export operations Incoterms knowledge Trade & Compliance expertise Team management managing team size 10 plus Flexible with shift About you and this role Leads a team of customer service order management and business quality professionals, including day-to-day operations, managing talent selection and performance and interfacing with the business on order fulfillment considerations relevant to the business. Responsibilities Provides direct leadership to a team of order management professions that provide direct interface to customers. Provides day-to-day coaching on Customer Service operations. Accountable for decisions regarding employee desk complexity,