Support & QA Specialist, Tax (Remote)

Filed · Remote, United States

This role is fully remote,

open to candidates based anywhere in the United States outside New York, with a preference for the Pacific or Mountain time zones. Everything is open: company finances, team salaries, stock options, anonymous team feedback. A customer tells you "it didnt work." Your job is to work out exactly what they did, with which return, in which tax software, and make it happen again on your own screen. If you cant reproduce it, engineering cant fix it.
Our customers are tax firms in their busiest weeks. Youll retest every fix before telling a customer its resolved, and youll recheck after releases that nothing else broke.
Youll sit between customers and engineering.

Youll learn how real firms use tax software, and how software actually gets built.
Your work ships.

Filed is adding millions of dollars of revenue every quarter, and the support and QA function is still small. People who start here move into QA, product and engineering-adjacent roles.
Weve raised $17.2 million to date, led by Northzone, and we work with tax firms across the country, from regional practices to some of the biggest names in the profession.
Reproducing customer-reported issues step by step, inside Filed and the tax software firms already use
Writing clear, complete Linear tickets with exact steps, expected versus actual results, screenshots and sample data, so engineers can act straight away
Answering customer tickets quickly and clearly in our support inbox
Verifying fixes before they go back to the customer, and regression testing after releases
Hands-on QA or software testing experience: youve reproduced bugs and written them up for an engineering team
Customer support experience in a ticketing system such as Pylon, Zendesk, Intercom or Freshdesk
A tax background, either at a tax or accounting firm, at a tax software company, or preparing returns yourself. Familiarity with at least one major tax platform, such as CCH Axcess, UltraTax, Lacerte, ProConnect, Drake or GoSystem
Bonus if youve used Linear or Jira, browser developer tools or screen recording to capture issues
Calm and patient with customers who are under deadline pressure
Support professionals who want to move into QA and product
Tax professionals who want to move into tech without leaving their expertise behind
This role is assessed at Level 1. The salary and equity bandings are:
Most Equity:

$66,000 per year + $100,020 of equity
Great Equity:

$72,000 per year + $66,680 of equity
Good Equity:

$78,000 per year + $33,340 of equity
We run performance reviews every four months, so strong work is recognized quickly.
Platinum-level medical insurance

, fully covered for you, with 100% coverage for your dependents as well
~ Dental insurance
~ 401(k) retirement plan
~ A minimum of 30 days of paid holiday

every year
~ Your choice of the latest and greatest computers

, plus a budget for your home office setup
~ Bug reproduction exercise: we give you a real-style customer report, you reproduce the issue and write the ticket (60 minutes)
Filed is the AI tax preparer trusted by Americas accounting firms. It works inside the software firms already use, and takes on the work surrounding the accountant so tax professionals can spend their time on judgment, advice and their clients.