Senior Manager- Travel Operations

SOTC Travel Ltd. · Mumbai, India

Please find the JD.

Role - Senior Manager - Travel Operations

Locations-Mumbai

Responsibilties:-

1. Manage all the client interactions and maximize the business through quality service being provided to the client.

2. Ensuring high level of customer satisfaction.

3. Ensuring quality service is provided to clients by following the organization standards.

4. Issuing tickets as per the client requirements.

5. Manage all transactions related to non-air services - Rail / Visa / Bus /Insurance All non-air services - Rail / Visa / Bus /Insurance.

6. Ensure client SLA’s are met.

7. Drive PLB carrier sales.

8. Ensure all supports are uploaded in ibook

9. Ensure Nil billing pendency.

10. Extend support for submission by providing all correspondence mail.

11. Handing personal booking of clients 9. Coordinating with customers for day to day bookings 12. Achieving Revenue and transaction targets as defined by the business

13. Coordinating & negotiating with hotels and suppliers

14. Sub activities related to transaction including invoicing, hotel invoice collection & reconciliation