Operational Coordinator - General
Jay Group · Lancaster, Pennsylvania, United States
FULL TIMEpermanent
Job Description
Operational Coordinator - General position is available for our Corporate Warehouse. The Operational Coordinator - General serves as a key support resource for Operations and Client Services. This role applies strong critical thinking and problem-solving skills to ensure smooth order flow, accurate documentation, and timely client service support. Responsibilities include monitoring WMS progress, triaging issues, assisting with client service tasks, and providing hands-on operational support when needed.
Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description.
Responsibilities:
Order & Workflow Administration Print, collate, and distribute orders; monitor completion through WMS checks. Troubleshoot and resolve order issues; escalate complex problems appropriately. Maintain printer workflows and troubleshoot basic device issues.
Client Service Support Upload and manually enter orders; set up/edit item masters. Generate and distribute status and performance reports. Release special projects to Operations and ensure requirements are met.
Documentation & Billing Manifest and invoice orders accurately and on time. Prepare purchase orders for Operations supplies and services.
Operational Flex Assist with picking, packing, kitting, and shipping during capacity gaps. Identify process improvements and contribute to SOP updates.
Communication Maintain clear communication with Operations, Client Services, and IT/WMS support. Present options and data for decision-making when issues arise.
Qualifications:
Education & Experience High School Diploma or GED required; Associate degree preferred. 2–4 years in operations or client services administration (3PL or eCommerce preferred). Experience with WMS and Microsoft Excel strongly preferred.
Skills Critical thinking and problem-solving. Strong organizational and communication skills. Ability to manage multiple priorities in a fast-paced environment.
Technical Proficiency in Microsoft 365 and WMS systems. Familiarity with printing workflows and basic troubleshooting.
About Jay Group: Jay Group is an industry-leading provider of warehouse inventory management, ecommerce fulfillment, transportation, and specialty packaging services. For over 55 years, some of the world’s most trusted and well-known brands have relied on Jay Group to ensure their product is delivered accurately and on time. Jay Group manages the back-end details of parcel and B2B fulfillment so that clients can focus on growing their brands and businesses.
Benefits: 401K with company discretionary match Dental Insurance Employee Assistance Program Health Insurance Life Insurance Long Term Disability insurance Paid Holiday Hours Paid Time-Off Plum Benefits Short Term Disability Insurance Vision Insurance Weekly Pay
What does it take to be a Jay Group Team Member? Uphold Jay Group Core Values Must be willing to submit a background check. xzbcwsv Ability to work legally in the United States
Equal Employment Opportunity Employer
Join our team!
Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description.
Responsibilities:
Order & Workflow Administration Print, collate, and distribute orders; monitor completion through WMS checks. Troubleshoot and resolve order issues; escalate complex problems appropriately. Maintain printer workflows and troubleshoot basic device issues.
Client Service Support Upload and manually enter orders; set up/edit item masters. Generate and distribute status and performance reports. Release special projects to Operations and ensure requirements are met.
Documentation & Billing Manifest and invoice orders accurately and on time. Prepare purchase orders for Operations supplies and services.
Operational Flex Assist with picking, packing, kitting, and shipping during capacity gaps. Identify process improvements and contribute to SOP updates.
Communication Maintain clear communication with Operations, Client Services, and IT/WMS support. Present options and data for decision-making when issues arise.
Qualifications:
Education & Experience High School Diploma or GED required; Associate degree preferred. 2–4 years in operations or client services administration (3PL or eCommerce preferred). Experience with WMS and Microsoft Excel strongly preferred.
Skills Critical thinking and problem-solving. Strong organizational and communication skills. Ability to manage multiple priorities in a fast-paced environment.
Technical Proficiency in Microsoft 365 and WMS systems. Familiarity with printing workflows and basic troubleshooting.
About Jay Group: Jay Group is an industry-leading provider of warehouse inventory management, ecommerce fulfillment, transportation, and specialty packaging services. For over 55 years, some of the world’s most trusted and well-known brands have relied on Jay Group to ensure their product is delivered accurately and on time. Jay Group manages the back-end details of parcel and B2B fulfillment so that clients can focus on growing their brands and businesses.
Benefits: 401K with company discretionary match Dental Insurance Employee Assistance Program Health Insurance Life Insurance Long Term Disability insurance Paid Holiday Hours Paid Time-Off Plum Benefits Short Term Disability Insurance Vision Insurance Weekly Pay
What does it take to be a Jay Group Team Member? Uphold Jay Group Core Values Must be willing to submit a background check. xzbcwsv Ability to work legally in the United States
Equal Employment Opportunity Employer
Join our team!
Details
| Company | Jay Group |
| Location | Lancaster, Pennsylvania, United States |
| Type | FULL TIME |
| Niche | logistics |
| Experience | permanent |