Ambassador Services and Strategic Partners Coordinator

Hospital for Special Surgery · United States

How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let’s talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise. Emp Status Regular Full time Work Shift Day (United States of America) Compensation Range The base pay scale for this position is $26.65 - $40.87. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future. What you will be doing Job Qualifications EDUCATION - Required Associates EDUCATION – Preferred Bachelors EXPERIENCE - Required Minimum 3-5 years healthcare setting, or the equivalent field, or related program SKILLS - Required Excellent verbal and written communication skills. Strong customer service orientation. Ability to maintain a positive attitude in a fast-paced environment Capacity to multitask and prioritize in the ever changing environment of healthcare Ability to work collaboratively with others Respect for information confidentiality (the successful candidate will comply with all HIPAA rule and regulations) Ability to show initiative, good judgment, and resourcefulness Ability to work with a variety of software programs specific to healthcare Strong computer skills required Professional demeanor, business attire required

PHYSICAL WORKING CONDITIONS

ENVIRONMENTAL WORKING CONDITIONS

HAZARDS

POSITION & UNIT ACCOUNTABILITIES

• Maintain exceptional phone etiquette by using standard greetings, speaking clearly, remaining calm, minimizing hold times and transfers, seeking permission before placing patients on hold, and providing confident, accurate responses.
• Adapt to changing work assignments and provide cross-coverage as needed.
• Follow established workflows, ensuring accurate entry of patient information into EMR systems.
• Document all patient and staff interactions in Salesforce (SF) in chronological order, using the partner notes field when applicable.
• Communicate effectively with other departments and external parties to fulfill patient requests.
• Use correct Salesforce templates for appointment confirmations and complete tasks thoroughly to minimize errors.
• Work assigned queues, contributing a fair share to the team’s case load to meet individual and departmental goals.
• Report technical issues or patient-related concerns to leadership immediately.
• Assist colleagues when assigned work is complete and proactively prepare for upcoming assignments.