Director Global Quality

WhiteSlips Job Management Consultants · Bangalore, India

• Lead global quality operations across multiple BPO sites for a Tech Account.
• Develop and implement standardized quality frameworks tailored to customer service operations.
• Ensure continuous improvement of service delivery through effective feedback loops and quality audits.
• Provide strategic direction for new initiatives, performance measurement, and capability building.
• Maintain strong partnerships with internal and client stakeholders to align quality objectives.
• Achieve Client established performance and productivity goals.